Sr. Manager, Customer Innovation, Canada
Toronto, ON, CA
1d ago
source :


Amazon is a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers.

Success is measured against the possible, not the probable. For today's pioneers, that's exactly why there's no place on Earth they'd rather build than Amazon.

Would you like to help large enterprises accelerate and maximize their business success using the cloud? Are you a leader who has led successful business-IT transformation initiatives at a Global 2000 or comparable company?

Do you have proven leadership and technical skills to successfully engage, influence and collaborate with enterprise business executives, technology leaders and builders?

Do you enjoy leading cross-functional teams to plan and deliver ambitious change roadmaps? Do you enjoy helping customers see the art of the possible and then working backwards from this vision to deliver innovative solutions?

In this role, you will focused on Digital Innovation & Enterprise Transformation for our customers across Canada. You will engage customer business, technology and finance leaders to understand business goals and drivers, assess current state and develop proposals and plans for enterprise-wide, cloud-powered transformation.

You will lead a cross-functional team of AWS professionals and partners jointly executing plans to modernize enterprise IT, increase the pace of innovation and develop cloud-optimized organizations.

In collaboration with sales, you will help support revenue growth across a broad set of technology leaders, innovators, and disruptors.

Your team will help customers architect and migrate highly scalable and available workloads, cloud native applications, and innovative solutions in various technology domains.

We are looking for leaders who love learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology.

We need innovative leaders who can look beyond the technology and consider the value our technology creates for our customers, and can help change how our technology is viewed.

This is critical for the role. You will help team members ramp-up on AWS as well as develop speaking, writing, presentation, and executive interaction skills.

You will also need to be adept at interacting, communicating and partnering with other departments within AWS such as our services teams, marketing, and professional services teams, as well as representing your team to executive management.


Fun to work with! We look for leaders who are creative and who are willing to take on any challenge and make a big impact for their team, for the company and for our customers.

Enjoy developing technical talent to achieve great things. You will have a passion for educating, training, and enabling cloud computing experts for a diverse and challenging set of Enterprise customers.


  • Work with our customers on defining innovative solutions and then lead your team to deliver working prototypes to drive these solutions to production
  • Engage closely with C-level executives to lead enterprise-wide transformation programs
  • Identify business drivers and goals and help develop compelling board ready proposals and value-driven business cases to achieve desired business outcomes
  • Collaborate with AWS cross-functional experts to drive plan and execute roadmaps to accelerate our customer's cloud-power business outcome
  • Hire, on-board, coach, and develop new Solutions Architects from internal and external sources.
  • Educate customers on the value proposition of AWS, build deep relationships with decision makers within customer accounts to enable them to be "Cloud advocates".
  • Capture and share best-practice knowledge amongst the AWS solutions architect community
  • Guide and motivate the development of whitepapers, data sheets, and other high-value customer facing guidance and best practices.
  • Act as a conduit and liaison between customers, service engineering teams and support.

  • 7+ years of relevant leadership experience in enterprise IT, consulting, and / or engineering / development
  • 3+ years management of technical, customer facing resources
  • Highly credible with CxO and board-level audiences as well as technology leaders, engineers and developers
  • Experience planning and leading large-scale enterprise IT change management programs
  • Degree required; Computer Science or Math background highly desired


  • Experience working within software development or Internet-related industries
  • Led a cloud migration initiative as an AWS customer or consulting with a customer on their IT transformation
  • History of successful technical consulting and / or architecture engagements with large-scale customers or enterprises
  • Experience migrating or transforming legacy customer solutions to the cloud
  • Leadership experience at web scale companies that have leveraged cloud services extensively
  • Professional experience architecting / operating solutions built on AWS
  • Demonstrated presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
  • High level of comfort communicating effectively across internal and external organizations
  • Utilizes Design Thinking techniques to solve problems in a creative and innovative way
  • is an Equal Opportunity Employer - Minority /

    Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

    Amazon is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

    If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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