Under general supervision, the Contract Specialist is responsible for maintaining, updating and issuing, group insurance contracts and booklets to ensure insurance provisions are communicated to Plan Sponsors in a clear and accurate manner.
Lead the ongoing review and improvement of Wawanesa Life Group contract templates, standards, guidelines and processes.
Manage the end-to-end process of contract / booklet drafting and review, department training, and liaise with the group underwriting department to reflect changes issued in amendment requests.
Prepare contracts and booklets based on new group applications, and draft new contract wording and provide interpretation of wording as required.
Maintain contract and booklet wording updates and communicate changes internally and to Sales team.
Maintain active tasks on Sharepoint according to company service standards.
Provide training to other members of the team, assisting in the development of documentation and training on contracts.
Contribute towards projects or initiatives related to group contracts or booklets as a subject matter expert.
Conduct research, and stay abreast of industry and legislative developments to ensure Wawanesa is following best practices and is in compliance, provide recommendations for improvements and / or adjustments as required.
Respond to inquiries from other departments and branch offices, work with internal and external customers to complete requests in a productive and courteous manner.
Perform other duties as assigned.
Post-secondary degree / diploma in a medical or related field, or an equivalent combination of education and related work experience.
2 years of related work experience in contract management or equivalent, with 3 years in case management or related experience is an asset.
Excellent computer skills and knowledge of the Microsoft Office suite.
Strong ability to interpret and apply contract wordings.
Strong time management and organizational skills with the ability to establish priorities among competing deadlines while maintaining service standards.
Strong attention to detail with the ability to identify relevant information and potential impacts.
Strong problem solving and decision-making skills, with the ability to identify and review potential impacts through analysis of numerous sources of data, and to select and implement the best solutions.
Strong communication and negotiation skills, with the ability to communicate at the right level for the intended audience, including internal and external customers through written or verbal communication.
Ability to handle sensitive information while following confidentiality guidelines / legislation.
Bilingual (read / write / converse) in French is considered an asset.
Good working knowledge of SharePoint is considered an asset.