Are you passionate about solving complex issues? Do you have an appreciation for the customer experience? If you possess a strong software development background and want to create some wonderful customer experiences, then the Customer Success team at Tulip is right for you.
Our Success engineering team is involved with investigating issues, scoping out the best course of action for resolution, updating our codebase, and delivering our fixes to customers.
Additionally, we handle implementing changes required by the customer to integrate the Tulip platform into their workflow.
Who you are :
The ideal person for this position enjoys being responsible for the ongoing success of our customers. You love going above and beyond working on a broad mandate that goes beyond a typical ticket based support role.
We often have to move between supporting our different customer implementations, so you should be comfortable with switching gears and solving problems throughout our stack.
We believe :
When you join Tulip, you’ll be part of a fast-growing group of people who come from different backgrounds, countries, and experience.
We believe in investing in our people, building positive relationships with our customers, and treating our work like craft.
We prioritize diversity, inclusion and building a community, and we stay humble and hungry.
What you'll do :
What you have :
Common technologies such as PHP, MySQL, Nginx, Redis, Python would be the most compatible to what we’re working on
You will be working with customers frequently to help them understand issues and provide solutions..
We offer :
What we do :
Tulip Retail is the first mobile platform built exclusively for store associates. Leading retailers like Saks Fifth Avenue, Coach, and Chanel believe in enabling the next generation of store associates with mobile technology using Tulip.
We’re a team of experts who have worked with and for retailers over the past 20 years and are driven to build a company whose mission is to enable one of the world’s largest job markets.
By placing Tulip-enabled iPads into the hands of associates, our goal is to provide them with instant and reliable access to product information, while also being able to transact, communicate, and collaborate in an omnichannel world.
We encourage applications from candidates of colour, women, queer candidates, candidates with family caregiving responsibilities, immigrant candidates, transgender candidates, and candidates with disabilities.
Feel like you can’t tick all the boxes above? If you have some of the skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply.