New Home Start Specialist
Shoppers Drug Mart
Unit 3 - 75 Lesmill Road, Toronto, ON
3d ago

Unit 3 - 75 Lesmill Road, Toronto, ONApplyReferred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location : Unit 3 - 75 Lesmill Road, Toronto, Ontario, M3B 2T8At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity.

Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded.

We offer competitive pay, full benefits, and a work-life balance. Why this role is important?Reporting to the Senior Manager - Pharmacy Transition & Products, the New Home Start Specialist will co-lead and manage new business implementation / onboarding activities of new clients and offboarding activities of existing clients with pharmacy services provided by MediSystem.

This role will also establish onboarding and offboarding process and procedures for new and existing clients. Work with all levels of the Medi Organization, SDM Senior Retail Housing as well as external clients, subordinate staff and vendors.

This role is also responsible for providing subject matter expertise on pharmacy and clinical related inquiries and work closely with eHealth, FST, Operations pharmacy, clinical consultant and quality improvement nurse teams ensuring governance and standardization processes.

Lead all implementation, onboarding activities for new homes starts and offboarding activities of existing homes to MediSystem Pharmacy on a national level, while continuously improving, maintaining and executing standard operating procedures for new home starts and offboarding through partnering with other internal cross-functional teams.

Lead and participate in meetings with clients and visit Long Term Care and Retirement homes to conduct initial meetings and site visit for the purpose of implementation.

Manage end-to-end implementation pharmacy services on-time and within the scopeManage all teams day-to-day project initiativesOperationalize all aspects of partner programs, acting as the link between all internal cross-functional teamsLead all implementation activities by maintaining and executing standard operating procedures through partnering with other internal cross-functional teamsProvide Subject Matter Expertise on all onboarding and offboarding services, collaborate with internal teams to ensure programs are delivered with operational excellence and program value is optimizedWork closely with Sales & Marketing Team, Medi Operations sites, SDM Senior Retail Housing team, IT, eHealth, Asset Management , Vendor Partnerships and PMO to ensure the smooth on-boarding of new clients.

Be the key point of contact for onboarding / offboarding issue resolution with internal teams across the organizationFocus on continuous improvements and best practices to drive operational excellence, and deliver related recommendationsEnsure the pharmacy equipment (medication carts, digital appliance, digital pens, fax machines, etc.

is ordered as per the contract for a new Home start Ensure all the pharmacy equipment (medication carts, digital appliance, digital pens, fax machines, etc.

is retrieved from a Home during the end of the contract when requiredOwnership and maintenance of New Home Start documents, artifacts and templates.

Promote utilization of SharePoint as a single source of access point for organizational teams to extract information, tools and templates required for onboarding and offboarding activitiesContributing to continuous service improvement practices, creating and maintaining value for internal and external clients through better design, introduction and operation of services, linking improvement efforts and outcomes with strategy, design, transition and operation of services.

Remotely Manage deliverables, installations, trainings and resources required for new home starts with local MediSystem OPS sites and Shoppers Drug Mart stores servicing Long Term Care and Retirement homesEnsure initial meeting are scheduled with all stakeholders (Ops Managers / SDM Associates / clients / Director Customer Technology / Project Lead)Prepare initial meeting documents and site assessment information forms for Ops.

Manager, SDM Associates and FSTSchedule FST’s to conduct site assessment.Confirm training schedule with clients.Confirm Trainer with Ops.

Manager and SDM AssociatesSchedule Pre Go, Go Live and Post Go Live conference calls between clients, and Ops Managers / Ops Leads- Provide and share new home start documents from initial meeting to appropriate personnel.

Initiate, coordinate and follow up on equipment order with asset management team.- Schedule FST and BFG techs for site visit for the purpose of installation and configuration of digital system and fax machine .

Ensure Assets are taggedEmail communication to all MediSystem departments regarding new home start statusMaintain supplies and inventory levels required for new home start-ups - advise OPS sites.

Facilitate calls / WebEx with internal and external stakeholders.Coordinate with Operations to ensure that the following items are completed : >

Provide information to Operations on provisions contractually promised to new homes. >

Ensure the initial run cycle of medications for new home start-ups are delivered. >

Ensure Stericycle account has been created for the client and initial inventory delivered >

  • Ensure reports are delivered for Pharmacists involved in Consultant work for new home start-ups.Facilitate weekly touchpoint calls with local MediSystem and SDM Ops sites to discuss new home starts transition status and offboarding schedulesSetting up new homes in Kroll pharmacy software and Medisystem specific platformsConduct pharmacy training sessions for new homes as requiredTrain local Medi OPS sites and SDM store Associates Pharmacy in-service training, and backup as requiredSupport Medi OPS and SDM sites with remote / in person travelling to LTCs, RHs and group homes to facilitate pharmacy transition initiativesEducate / Train Facility staff or train the trainer on pharmacy services and digital platform of MediSystem Pharmacy and the standard nursing practices pertaining to the medication delivery and administration through in-service sessionsStandby resource for;
  • Ops manager initial meeting, FST site assessment and equipment installation, CP / QIN / SDM Associate trainingWork closely with Asset Management to evaluate CAPEX and OPEX needs for new home start equipment Evaluate agreed client contract terms / provision itemsDevelop bulk order of pharmacy equipment estimatesProvide subject matter expertise on purchase of medication carts, fax machines etc.

    Resource out special request item with Asset Management or Manager Vendor Relations when neededEvaluate local site assessments and initiate asset management and purchasing activities requesting approvals prior to requesting purchase orders for equipment requirementsTechnical expertise for client IT configurations and customization Check on installation and configuration of appliance and fax machine completed by FSTCollaborate with Medi IT with regards to configuration of portals for each client Home.

    Provide technical expertise to independent clients with non IT supportConsult and explain the MediSystem's digital system platform to the client and client ITShare takeaways from the conference calls, follow up and communicate to stakeholders Clients, Ops Managers and SDM AssociatesConsult with Client IT departments for requirements and educationEmployment Type : Type of Role : RegularShoppers Drug Mart Inc.

    recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

    Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

    In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

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