Operations Supervisor (Carrier Commercial Service)
UTC Aerospace Systems
Mississauga, Canada
4d ago

Date Posted : 2020-02-26-08 : 00

Country : Canada

Location :

LOC13058 5201 Explorer Dr,Mississauga,Ontario,L4W 4H1,Canada


Carrier is a world leader in high-technology heating, air-conditioning and refrigeration solutions.

Carrier Commercial Service has an opening for an experienced Bilingual HVAC Operations Supervisor for our Stoney Creek (Hamilton) location.

The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.


  • Book, plan, schedule & create work orders for preventive maintenance, repairs, start-up, warranty, and modernization
  • Administer service contracts to optimize profits, verify obligations are met, ensuring customer satisfaction and retention
  • Dispatch technicians to service calls while ensuring scope of work and time requirements are well communicated
  • Assist leadership in driving on time, within budget completion of service jobs
  • Meet weekly, monthly and quarterly invoicing and receivable deliverables
  • Assist leadership with the resolution of customer billing disputes
  • Procure parts for scheduled maintenance, repairs and emergency service calls
  • Proactively monitor, pursue and sell field service and repair opportunities in an effort to ensure pull through revenue goals are met
  • Education / Certifications
  • Bachelor's degree in Business Management or Engineering preferred
  • Experience / Qualifications
  • 6-10 years relevant HVAC service industry experience
  • Bilingual preferred (French)
  • Working knowledge of Salesforce.com, ServiceMax, SAP-S4, MS Office
  • Apply
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