Date Posted : 2020-02-26-08 : 00
Country : Canada
LOC13058 5201 Explorer Dr,Mississauga,Ontario,L4W 4H1,Canada
Carrier is a world leader in high-technology heating, air-conditioning and refrigeration solutions.
Carrier Commercial Service has an opening for an experienced Bilingual HVAC Operations Supervisor for our Stoney Creek (Hamilton) location.
The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.
Book, plan, schedule & create work orders for preventive maintenance, repairs, start-up, warranty, and modernization
Administer service contracts to optimize profits, verify obligations are met, ensuring customer satisfaction and retention
Dispatch technicians to service calls while ensuring scope of work and time requirements are well communicated
Assist leadership in driving on time, within budget completion of service jobs
Meet weekly, monthly and quarterly invoicing and receivable deliverables
Assist leadership with the resolution of customer billing disputes
Procure parts for scheduled maintenance, repairs and emergency service calls
Proactively monitor, pursue and sell field service and repair opportunities in an effort to ensure pull through revenue goals are met
Education / Certifications
Bachelor's degree in Business Management or Engineering preferred
Experience / Qualifications
6-10 years relevant HVAC service industry experience
Bilingual preferred (French)
Working knowledge of Salesforce.com, ServiceMax, SAP-S4, MS Office