POSITION SUMMARY The CSO Cognitive Analytics strategy involves using machine learning / artificial intelligence to automate repetitive and complex tasks while providing more consistent analysis of disparate data.
The goal is to improve the customer experience and confidence in BlackBerry products by decreasing resolution time, providing proactive analysis, performance data, case deflection, and preventing issues from escalating through early identification.
You will join a team responsible for developing and improving CSO’s cognitive analytics platform, including implementing new features based on customer needs and addressing issues (bugs / defects).
You will ensure the cognitive platform is delivering on the organizations expectations and is aligned to our business purpose.
Working with your manager, this includes gathering, vetting, and prioritizing requirements, liaising with IT on roadmaps, implementation, UAT, and bug fixes.
As a 24x7x365 operation, it is vital we able to deliver world-class service to our customers. A reliable system is critical to ensuring we are delivering an excellent customer experience while minimizing downtime.
You will use your knowledge and experience to continually enhance system performance and uptime. Location : Waterloo, ON Length of Term : 4 or 8 Months RESPONSIBILITIES Continually expand and enhance our cognitive analytics abilities through feedback from customers (internal and external) Successfully prioritize developments task based on urgency and ROI Collaborate with stakeholders and audiences to ensure assigned technology portfolio meets or exceeds minimum uptime requirements from the business Design, implement, and test uptime adherence Understand the direction of the business and anticipate requirements & communications needs in advance Measure the effectiveness of the assigned programs and meet targets Research industry innovations and determine what is right for our business Proactively identify opportunities to share information with the larger organization · SKILLS AND QUALIFICATIONS Currently enrolled in post-secondary education in a related field (ex.
Software Development) Familiar with Python, Algorithms / Data Structures, Version Control i.e Git, NoSQL databases i.e. ElasticSearch.
Familiar with machine learning techniques / algorithms, statistics, optimization, experiment design, data science tools i.
e TensorFlow / PyTorch / Scikit-learn / Matplotlib / Seaborn. Familiar with testing and implementing large scale software platforms.
able to develop and maintain effective relationships with peers, executives and other internal and external stakeholders Ability to remain focused when faced with adversity.
Know how to remove obstacles. Able to identify when additional support is required Experienced using Visio, or other tools used for managing architectural diagrams LIFE AT BLACKBERRY Various Snack & Beverage Programs at all locations Cafeterias and vending machines with subsidized prices at major offices Free parking and accessible public transportation at major offices Skills training and professional development opportunities Organization wide events and various social committees Local discounts and free swag Highly collaborative teams and supportive workplace culture Recreational leagues, fitness classes, and wellness sessions available in most locations