Customer Care Representative, Road / Sea / Air Logistics
Kuehne Nagel
Toronto, Ontario, Canada
3d ago

We are looking to hire experienced Customer Care Representatives for our Road / Sea and Air Logistics offices based in Toronto.

Your Role

This is a customer focused role that requires the ability to build and develop long-term partnerships with all our internal and external partners, along with the keen ability to listen, communicate, transfer information, handle escalations and provide solutions.

Your Responsibilities

  • Account Management
  • Business Development
  • External and Internal Communication
  • Customer Implementation
  • Receive and initiate customer bookings
  • Customer complaint management
  • Customer data and relationship management
  • Shipment monitoring
  • Spot quoting
  • Continuous improvement
  • Your Skills and Experiences

    Professional experience required :

  • Minimum 3-5 years in a ground freight environment
  • Knowledge required :

  • Strong foundation in North American ground freight operations, pricing, and carriers.
  • Education required :

  • College or University diploma or degree in Supply Chain or Logistics a definite asset.
  • Skills required :

  • Exceptional English communication skills both written and verbal.
  • Exceptional customer service skills dealing with customers at a high level.
  • Strong knowledge of supply chains and how they work.
  • Strong computer skills : Outlook, Excel, Powerpoint as well as the ability to learn new software suites and Transportation Management Systems quickly and efficiently.
  • Strong dispute resolution skills.
  • Able to thrive in a high-energy, fast moving environment
  • This job is not eligible for international relocation support or work permit sponsorship.

    Kuehne+Nagel Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    Good Reasons to Join

    We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

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