Customer service representatives respond to inquiries, provide information about an institution's products, services and policies and provide customer services such as receiving payments and processing service requests.
A CSR's key responsibilities include (but are not limited to) :
Respond, in person or by telephone, to client inquiries and emergencies;
Handle complaints about the institution's products, services or policies;
Arrange for a refund, exchange and credit note for the returned merchandise;
Take orders for goods or services from customers;
Promote goods and services;
Follow up on complaints and update accounts;
Explain to customers the nature and cost of the services offered;
Provide information on claims or accounts;
Provide customers and the public with information about products, services, schedules, rates, regulations and policies in response to telephone or in-person inquiries.
Requirements, skills and knowledge :
High school diploma.
Any other relevant diploma or training (an asset)
Experience in customer service
Excellent communication skills
Knowledge of basic computer programs