Customer Service Representative
St. Catharines, ON, CANADA
17d ago

Customer service representatives respond to inquiries, provide information about an institution's products, services and policies and provide customer services such as receiving payments and processing service requests.

A CSR's key responsibilities include (but are not limited to) :

  • Respond, in person or by telephone, to client inquiries and emergencies;
  • Handle complaints about the institution's products, services or policies;
  • Arrange for a refund, exchange and credit note for the returned merchandise;
  • Take orders for goods or services from customers;
  • Promote goods and services;
  • Follow up on complaints and update accounts;
  • Explain to customers the nature and cost of the services offered;
  • Provide information on claims or accounts;
  • Provide customers and the public with information about products, services, schedules, rates, regulations and policies in response to telephone or in-person inquiries.
  • Requirements, skills and knowledge :

  • High school diploma.
  • Any other relevant diploma or training (an asset)
  • Experience in customer service
  • Excellent communication skills
  • Knowledge of basic computer programs
  • Apply
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