Telephone Operator
Co-operators MD
Laval, QC, CA
6d ago

Position Overview

Language : Bilingualism in English and French is required.

Additional Information :

This is a 6 month contract position.

Our Distribution team aspires to be the leader in client engagement among Canadian Insurers. We strive to provide a seamless and personalized client experience.

Our knowledgeable and trusted team is committed to delivering financial services solutions to meet our clients' unique needs.

As the Telephone Operator you will be responsible for receiving incoming calls and transferring them to the appropriate department while ensuring exceptional client service.

You will support the department by assisting with various administrative tasks.

What you’re responsible for :

Answering and redirecting incoming calls received from clients.

Supporting department with various administrative tasks, including reception duties, support with mail distribution, drafting of client letters and meeting room logistics.

What to expect :

This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time.

Extended work hours, including evenings and weekends, will be required.

To be successful :

You influence change and are committed to continuous improvement, in order to exceed client expectations.

You leverage critical thinking skills to identify problems and proactively propose solutions.

Your strong communication skills allow you to clearly convey messages.

You’re an effective team player who shares knowledge to support your peers.

To join our team :

You have 6-12 months of experience in client service or administration.

You have a high school education or equivalent work experience.

You have basic experience in clerical work, reception and administration.

What we offer :

Training and development opportunities to grow your career with one of Canada’s Best Employers.

Flexible work options to support personal and family needs.

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Volunteer opportunities to give back to your community.

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