Solutions Engineer, Higher Education Client Sales
D2L
Kitchener, Ontario
4d ago

Multiple locations

Kitchener, Ontario Remote - Canada Remote - USA Toronto, Ontario

You will be part of a team of gifted technical communicators and problem solvers. Your job is to dive in and understand our clients’ business and needs, and to identify how our add-on products and services can be used to make their lives easier and empower their growth.

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience and deliver improved retention, engagement, satisfaction, and results for learners of all ages in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners.

And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L’s has had a singular mission for 20 years and is dedicated to that same mission in the years ahead : to transform the way the world learns and by doing so, we will help improve human potential globally.

Job Summary :

You have a dream. That dream is to travel, meet interesting people, garner applause, and not bore anyone when you talk about your job.

You want to be respected for your Ed Tech know-how and admired for your contagious passion and presentation skills. You are charming and easy going, humorous and articulate, keen and hard-working.

You can patiently help your elderly relative figure out his phone and speak to an IT professional about their plans to integrate systems.

You are our Solutions Engineer. You will be part of a team of gifted technical communicators and problem solvers. Your job is to dive in and understand our clients’ business and needs, and to identify how our add-on products and services can be used to make their lives easier and empower their growth.

You will work with your sales reps to get close to our clients and develop relationships with their staff. You will pore over large RFPs, identifying gaps and opportunities.

You will breeze through complex product demonstrations with barely a sweat or a stammer.

Major Responsibilities

  • Develop and deliver custom demos and presentations that are simple and engaging, leaving your audience eager to use Brightspace
  • Support the sales process by acting as expert in D2L products and services, including functionality, usage, architecture, and deployment
  • Assist Sales in qualifying opportunities and planning client engagement and win strategy
  • Align client’s needs, goals, and objectives to D2L solutions; develop proposals and help to write RFP responses
  • Actively drive and manage clients’ technology evaluation, using your knowledge of the business environment, competitive landscape, and Brightspace differentiators
  • Provide support to Client Sales Executives in closing deals and exceeding revenue objectives in an assigned territory
  • Transition accounts and communicate business requirements to implementation teams
  • How will I make an impact? :

  • Become a hands-on expert in Brightspace products. You won’t just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice.
  • You will need to get creative and sometimes approach and re-approach a solution until you find the right fit

  • Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances.
  • Audiences could be new or seasoned users, executives at a conference table or faculty piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary

  • Read through incoming Requests for Proposal (RFPs) for your reps and identify gaps and what products and services are required.
  • Then you will work closely with our RFP Proposal Managers to write clear, accurate and succinct answers for RFP responses on deadlines.

  • Conduct needs analysis sessions with clients to understand their infrastructure, needs, and customizations that they require.
  • Provide feedback to product management teams regarding use cases and trends in the field.
  • Create technical documentation and materials as required for your clients throughout the sales process
  • Be the conduit through which internal SMEs are contacted and engaged into sales opportunities.
  • Attend sales presentations, meetings, and conferences as required (virtual and in-person)
  • Competencies :

  • 5+ years of experience with educational technology in a Higher Education setting
  • Knowledge and experience with learning management systems; previous experience with Brightspace strongly desired (power user or LMS administrator)
  • Organized and analytical, with excellent communication and presentation skills
  • Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs
  • Excellent presentation skills with the ability to speak with confidence to a variety of audiences, effectively articulating technical concepts in a meaningful way
  • Ability to work with a distributed team and travel extensively (up to 50% travel in future, once safe to do so)
  • Organized and analytical, with excellent communication and presentation skills
  • Knowledge and experience with learning management systems; previous experience with Brightspace strongly desired (power user or LMS administrator)
  • What you'll bring to the role :

  • Applicants must be very comfortable with technology and have a button clicker’ personality.
  • Understanding of the technology ecosystem that surrounds an LMS and the types of responsibilities and concerns users have that run those systems.
  • Passion and interest in K-12 education and digital pedagogy.
  • Confidence in front of audiences in an expert’ capacity.
  • Applicants should be highly engaging in person and virtually.
  • Excellent writing and comprehension skills.
  • Experience in working with remote teams and communicating via instant messaging, online forums, and through email.
  • Comfortable with last minute demands for travel (once safe to do so) and be ready to be flexible with a variety of incoming requests from complex solutioning to grunt work.
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