Position Overview We are hiring!
Part-time Customer Service Representatives - starting January 27th, 2020.
Please submit your application online as soon as possible to ensure you will be considered.
Responsibilities - Attends to inbound and / or initiates outbound contacts to current or potential customers for new and existing services related to full meter to cash cycle including but not limited to, billing, account and collections information and the promotion of products, programs and services including upgrading existing products and services.
Captures information related to reported payments and promises to pay and makes payment arrangements on overdue accounts.
Collects and records customer information including customer identifiers, credit details, emergency contact information, co-tenants, appliances used, etc.
explains related policies and procedures including specific terms and conditions of tariffs relating to billing, meter reading and collections.
Sends / receives e-mail, navigates through relevant websites and completes forms, etc.
gathers pertinent information to identify problems / issues and nature of complaint, records complaint information, attempts to resolve, refers to other departments and / or escalates matter to others.
Provides support to marketing initiatives including customer surveys and campaigns; processes applications for customer rebates and credits.
Completes off contact customer requests and data entry.
Requirements Outstanding customer service orientation with a proven track record to provide a customer-focused approach, build customer relationships, and resolve difficult customer interactions.
Grade 12, completion of courses in customer relations and business communications plus 6 months recent, related experience or an equivalent combination of education, training and experience.
Demonstrated ability to :
Please note, we are a customer service call centre and open 24 / 7 for emergency services. Your shifts may vary anywhere between the 24 / 7 timeframe.
Due to the volume of applications received, only those short-listed will be contacted by our Human Resources team.
We thank you in advance for your interest in joining the Customer Service team at FortisBC!