Warehouse Team Lead
Delta, BC
15h ago


Position at FYidoctors

FYidoctors Delta Ophthalmic Laboratory has an immediate opening for a highly motivated and detail-oriented individuals with high personal standards to work as WAREHOUSE TEAM LEAD in our modern ophthalmic manufacturing facility in Delta, BC.

Report To : Warehouse Manager

Overview of Responsibilities : Responsible for the daily management of the process and people to effectively receive, sort and match manufactured and finish lenses with the correct frames supplied either from the clinic or the warehouse.

This role will ensure that work flow is maintained, productivity is high and that error and breakage is reduced.

Hours of Work : Monday to Friday Day Shift with overtime as required.


  • Ensure production targets are met or surpassed through the management of the frames triage process
  • Support in sorting and updating data on incoming frames
  • Ability to understand and lead towards common departmental and Lab targets and metrics
  • Follow current Standard Operational Procedures and provide feedback for process change and improvements
  • Review common errors / exceptions and troubleshoot
  • Communication

  • Customer service follow-ups regarding changes made to jobs or special requests from clinics through email or phone
  • Communication with Manager in terms of resources needed (Example : staffing needed to support in certain areas)
  • Communication with other departments on challenges or issues that arise
  • Payroll and Reporting

  • Manage vacation request and time off to ensure proper department staffing levels
  • Manage daily reports, OT tracking, hourly pace by technician, mixed frames report, homeless frames report
  • Training and Development

  • Champion cross training initiatives within and across departments with the goal of having a flexible and engaged team
  • Coach and train new members of the Frames Triage team
  • Provide coaching and retraining for existing team members as determined through audits and other feedback
  • Engagement

  • Work in conjunction with the lab leadership team to promote and support culture and engagement activities
  • Required Knowledge, Skills and Abilities

  • Effective and professional verbal and written communication skills
  • Strong analytic, problem-solving and organizational skills
  • Ability to prioritize work load
  • Demonstrated ability to exercise initiative, sound judgment, discretion and tact
  • Able to perform under pressure in a fast-paced environment
  • Excellent attention to detail
  • Desire to coach and train others to help them reach company standards and develop their personal skills
  • Strong interpersonal skills and a pride in coaching and seeing others succeed and excel
  • Qualifications (Education, Experience and Training)

  • Minimum 2 years of progressive experience in a warehouse operation or manufacturing role.
  • Experience with receiving or related areas is strongly desired.
  • Demonstrated competency, in the use of Microsoft Office, Excel and Outlook
  • Experience in high volume lean manufacturing environment.
  • THE COMPANY : FYidoctors Delta Ophthalmic Laboratory is a subsidiary division ofFYiEye Doctors. We are a vertically integrated ophthalmic manufacturing and warehousing laboratory with a national scope.

    It is the most advanced of its kind in Canada. FYidoctors Delta’s vision has broadly expanded to offer a complete one-stop shop for optometry practices Canada wide.

    FYidoctors offers premium frame lines, contact lenses, stock lenses, in addition to manufactured lenses. Our vision is to bring only the best of these products to the independent optometrist’s doorstep, at extremely competitive prices.

    If this sounds like the advanced company you would like to work for, now is your opportunity!

    We offer a competitive wage, a generous benefits package, a diverse work environment, and excellent career opportunities.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form