Customer Service Broker (ThinkInsure)
Questrade Financial Group
Kitchener, ON, Canada
6d ago

Customer Service Broker (ThinkInsure)

11 Allstate Pkwy, Markham, ON L3R 5Y1, Canada Kingston, ON, Canada Kitchener, ON, Canada Ottawa, ON, Canada Req #146 Friday, September 9, 2022 ThinkInsure is a leading insurance brokerage based in Markham, Ontario.

For over 45 years, we have been helping customers in Ontario and Alberta with their personal and commercial insurance needs.

We're committed to the career development of our insurance brokers and professionals in the ever-changing insurance industry.

We offer a great team environment, the opportunity to work with the latest insurance technologies and very good compensation packages.

ThinkInsure is part of Questrade Financial Group (QFG) of Companies Work for ThinkInsure! One of the leading independent insurance brokerages in Canada.

We’re growing again and we are looking for customer focused and dedicated individuals to join our Personal Lines service team.

Why Work For ThinkInsure?

  • Work for a progressive, innovative and growing brokerage that is dedicated to being an industry leader.
  • As a Personal Lines Service Broker at ThinkInsure, you will be part of a customer focused team that provides industry leading customer service.
  • Responsibilities :

  • Answering inbound calls and inquiries
  • Processing endorsements and payments in insurance company portals
  • Completing mid-term & renewal policy reviews
  • Managing an existing book of business in excess of $1 Million
  • Identifying cross-selling and up-selling opportunities
  • Providing exceptional service and professional advice
  • Completing all applicable documentation with accuracy
  • Following company & carrier guidelines
  • Working well with other team members
  • Qualifications :

  • MUST be RIBO or OTL licensed
  • Minimum of two (2 years personal lines experience)
  • Motivated self-starter who is results driven and has a positive attitude
  • Highly organized and detail oriented
  • Excellent verbal and written communication skills
  • Experience with MS Office products such as Word, Excel and Outlook
  • Experience with Broker Management Systems and CompuQuote. PowerBroker experience is an asset
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