Technical Content Writer (Intermediate/Senior)
Ceridian
Markham, ON, Canada
6d ago

This is our promise. Not only for our customers, but our employees as well.

Do you thrive in an innovative and exciting environment that’s continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values : Customer Focus, Transparency, Diligence, Optimism, and Agility.

Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey.

Ceridian employees have declared Ceridian a Great Place to Work® in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada’s Top 100 Employers for the 16th consecutive year!

Find out why Ceridian is such a great place to work.

SUMMARY

The Technical Content Developer is primarily responsible for producing end-user and system documentation for multiple products, as well as producing release notes that document notable user experience changes, new products or features, and issues resolved in each release of the software.

This role works closely with Software Developers, QA Analysts, and Product Managers throughout the development process to ensure documentation is accurate and complete.

We are looking for someone that is inquisitive, takes the time tounderstand the stakeholders and can produce engaging, effective communicationsto a variety of internal and external stakeholders.

You will be joining an incredible team of collaborative, engaging & inclusive team of technical content writers!

ESSENTIAL FUNCTIONS

Write customer-facing descriptions of new features and resolved issues for the release notes by reading available design documentation, communicating with development teams, and verifying new functionality in the application

Create new and update existing end-user and system documentation to reflect the new features and functionality added in each release

Lead and actively champion initiatives to improve documentation quality and processes

Advocate the end user’s experience in all product and documentation discussions

QUALIFICATIONS

  • Open to all academic backgrounds, but having a Degree or Diploma in Technical Writing, Marketing, Communications, or other relevant fields is an asset.
  • Excellent oral & written communication skills are needed to understand the needs of stakeholders and to produce accurate & engaging content to a variety of stakeholders.
  • Experience producing software documentation while adhering to a style guide to ensure brand consistency is an asset!
  • Experience developing and implementing documentation procedures, guidelines, and best practices.
  • Experience using single-sourcing documentation tools, such as Madcap Flare / Oxygen / XMetal / Arbortext is an asset.
  • Data-driven approach to prioritization of writing efforts and validation of results (ROI).
  • Ability to read front end code, including JavaScript and JSON, HTML, and CSS is an asset.
  • Experience documenting business applications, such as CRM or CPQ is an asset.
  • An inquisitive mindset, a drive to learn and adaptability are important characteristics in the role!
  • Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

    We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

    Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and what makes them unique.

    We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

    We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!

    We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

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