Bilingual Customer Service Representative
Mississauga, ON
1d ago

Key Responsibilities

  • Build and maintain good working relationships with internal and external customers / partners and ensure a shared commitment to the company's purpose, plans, processes and vision
  • Ensure rates applicable and commitments pertaining to cost are controlled
  • Ensure that orders are processed in a timely fashion so that Canon can reduce rush delivery costs
  • Demonstrate control of orders and cut offs to ensure cost effectiveness and high service levels for the various business units
  • Maintain updated policies and procedures which must focus on minimizing costs while maximizing deliverables to the customer (internal and external)
  • Conduct daily work in SOX compliant manner and compile KPI statistics to monitor and report on performance
  • Coordinate order activities with Canon warehouses collaboratively with other departments to ensure excellent service is provided to all business groups
  • Monitor and process orders in a timely fashion, resolve any issues and expedite / arrange solutions if necessary
  • To Succeed, You Will Have

  • High School Diploma
  • Bilingual in French and English
  • At least 2 years of relevant work experience - Customer Service, Warehouse Administration, Dispatch, Logistics, etc.
  • Superior attention to detail and focused on accuracy
  • Excellent written and verbal communication skills - able to deal with differences of opinion in an effective manner while maintaining positive working relations
  • Polished and professional telephone manner
  • Excellent organizational skills and the ability to handle multiple tasks in a fast-paced environment


  • Comprehensive health coverage plan that includes medical, dental and vision
  • Life insurance, disability and wellness programs
  • Vacation, Paid Personal Time and Sick days
  • Matching RRSP contribution & Profit Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships and more!

  • Employee referral program
  • Summer BBQ's
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
  • Community involvement
  • Come and join our team and reap the rewards as we work to take Canon to the next level!

    We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

    While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

    Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application / cover letter and we will work with you to meet your accessibility needs.

    For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at accessibility canada. or via phone at 1-855-531-3850 or 905-863-8713

    Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation.

    Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does.

    Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance.

    We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

    Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions to make a difference for our customers, our business partners, our colleagues and our company.

    We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.

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