The Inside Claims Representative I contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of small to moderate auto and / or property claims by means of telephone and written correspondence.
Provide exceptional customer service
Interpret policy wordings, determine policy coverage and ensure appropriate reserving
Investigate losses to determine liability
Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
Negotiate with insureds, claimants, lawyers and insurers
Coordinate services with vendors and service providers
Adjust claims from inception to completion in a proactive manner
Maintain accurate records based on company standards and policies within the claims system
Perform other duties as assigned
Effective customer service skills demonstrating empathy and concern for customer satisfaction
Bilingualism (French and English) required
Good communication skills, both written and oral
Good investigative and analytical skills
Good time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
Detail oriented with a critical degree of accuracy regarding data entry
Good negotiation skills
College / University degree is preferred
Wawanesa provides its employees with a respectful , challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals.
Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).
Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.