Manager, Wallaceburg Central Ambulance Communications Centre - Regular Full-time
Sunnybrook Health Sciences Centre
Toronto, ON, CA
1d ago

We currently have aRegular Full-timeopportunity for a Manager for our Wallaceburg Central Ambulance Communications Centre (CACC) with our Sunnybrook Centre for Prehospital Medicine at our Wallaceburg Campus .

The successful candidate will lead, direct, and manage all aspects of a Central Ambulance Communication Centre (CACC) serving an assigned coverage area and integrated with other CACC's / Communications Services and one Air Ambulance Centre.

The Manager will ensure the provision of quality Land Ambulance Dispatch and Emergency Health Services Systems Communications service by managing the fiscal, technical and human resources of a 24 / 7 center.

The Manager will implement and promote ministry goals and objectives, and to identify, prioritize and respond to the changing and competing needs of multiple stakeholders while meeting established minimum service delivery performance standards and public safety needs.

The Manager will direct activities with respect to stakeholder liaison, local policy development, quality assurance program activities, data quality and service delivery trends analysis.

Skills / Qualifications

  • Knowledge of Ontario's emergency health services system
  • Knowledge of the accountabilities of stakeholders and interface with other emergency services, to provide leadership and authoritative advisory services to stakeholders
  • An understanding of the principals and methods used in quality assurance, continues quality improvement (CQI) policy development and trend analysis to identify operational deficiencies and opportunities for improvement
  • Analytical skills to produce and benefit analysis; to determine resource requirement based on call data, growth demographics, healthcare delivery, community and public needs
  • Knowledge of budgetary planning and control to prepare, control and administer the CACC budget
  • Investigative skills to examine and resolve complaints or enquiries
  • Knowledge of human resource policies, directives and guidelines, and Collective Agreements to assist in managing a bargaining unit environment
  • Oral communication and stakeholder relationship building skills to deal tactfully and persuasively with senior municipal, provincial and federal government officials, hospital administrators, directors of nursing area land and air ambulance operators and citizens
  • Interpersonal skills to cultivate stakeholder relationships, to solicit assistance or resolve contentious issues while mitigating stakeholder sensitivities in matters ranging from routine to emergency or disaster situations
  • In collaboration with the director, written communication skills to produce presentations, analysis, reports, position papers and briefings and to draft replies for senior branch management and the offices of the ADM, DM and Minister
  • Presentation skills to chair and co-chair committees
  • Knowledge of the CACCs computer aided dispatch (CAD) equipment, radio / telephone systems, and audio logging equipment to call take and dispatch land ambulance services
  • Change management skills to support the transitional environment to support Ontario's emergency health care services system, and to assess impact and facilitate the implementation of changing technology within a computer aided dispatch environment
  • Thorough knowledge of up-to -date first aid and casualty care procedures
  • Ability to function as an ambulance communications officer
  • Valid Ontario Class G driver's licence
  • Baccalaureate degree or college diploma preferred
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