Personal Lines Sales Representative - Remote / Virtual
4273 King Street East, Kitchener, ON N2P 2E9, Canada
5d ago


Marsh is seeking a suitable individual to join our Remote Personal Lines Team as a :

Personal Lines Sales Representative - Group Home and Auto

What can you expect?

The Inside Sales Representative will focus on customer acquisition; this position involves taking incoming calls, group business referrals, or web leads which plays a fundamental role in achieving our ambitious revenue growth objectives.

Sales Representative will provide prospective existing customers or new clients with all services and products offered, work with the client to create solutions for their needs and consult through the sales process.

As an inside sales representative, you will play a crucial role in establishing relationships and marketing our company’s brand in a way that is positive, honest, and professional.

You must be comfortable handling a high volume of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

What is in it for you?

Marsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work

  • A company with a strong Brand and strong results to match
  • Culture of internal mobility, collaboration and valued partnership with HR from the business.
  • Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
  • Competitive pay (salary and bonus potential), Full benefits package starting day one (medical, dental, vision, STI / LTI, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.
  • regional specificity required)

  • Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan (regional specificity required)
  • Entitled to 15 days of vacation, 2 personal days +1-2 floating holidays, time off to give back to your community, 10 sick days, and nine company holidays (with early dismissal).
  • Multiple medical, dental, and vision plans with choices to fit all needs and budgets
  • Benefits from day 1
  • We will count on you to :

  • Research and understand our product line and be familiar with each product’s function and purpose so you can confidently advise / educate the customer on their insurance needs.
  • Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage the sale.
  • Provide quotations, explain and select coverages based on a thorough needs analysis, prepare applications and submit in accordance with carrier guidelines and timelines
  • Work with your team members to facilitate calls, manage work flow, and minimize hold times throughout the sales process.
  • Handle inbound, unsolicited prospect calls and convert into sales.
  • Cold-call prospects that are generated by external sources of lead.
  • Qualifying leads from digital campaigns, references, onsite visits, etc.
  • Close sales and achieve monthly revenue quotas
  • Manage and prioritize workload to meet individual SLA, KPI and Quality targets.
  • Participate in monthly meetings to discuss benchmarks, personal as well as team goals for the upcoming months
  • Maintain a solid understanding of all product knowledge and underwriting guidelines for all major classes of Insurance and specialty risks that the Company offers or has available to its customers
  • Maintain a solid understanding of the core aspects of relevant Insurance and related legislations
  • Build and maintain strong working relationships with internal and external stakeholders.
  • Maintain excellent customer service skills and etiquette
  • Adhere strictly to the Company's Quality practices and other systems and procedures
  • Comply fully with the Company's Errors and Omissions avoidance policy
  • Comply with company policy for continuous professional development
  • What you need to have :

  • College / university degree or equivalent work experience
  • RIBO license
  • Working towards CAIB or CIP considered an asset
  • 3-5 years’ work experience in personal lines insurance
  • 1-2 years’ work experience in sales is considered an advantage
  • Relevant industry practice or Line of Business experience
  • Experience working in a call center environment an asset
  • Experience with The Agency Manager (TAM) considered an asset
  • What makes you stand out :

  • Ability to work in a fast pace call center environment
  • Dedicated to providing exceptional customer service
  • Clear and concise oral and written communication skills
  • Excellent organization skills with the ability to prioritize work and meet deadlines
  • Excellent interpersonal skills able to work within a team
  • In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations.

    If you require a specific accommodation because of a disability or medical need please contact TANA


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