Assistant Store Manager
Toronto - Canada
6d ago

About the role

This is a 12 month full time contract opportunity.

People leadership Lead and develop a team of high performers

  • Lead by example and model the behaviors that reflect Dyson’s core values
  • Lead and support a fun, engaging, and ambitious in-store culture ensuring the team is involved, valued, and recognized for their contribution
  • Spend time coaching our Experts, recognizing strengths and developing opportunities; manage overall team performance and growth in partnership with Store Manager
  • Ensure that there is a communication and engagement strategy to ensure Experts are aware of their measures of performance and bonus objectives and are fully informed of current business priorities, promotions, etc.
  • Develop and execute a strategy to hire and retain the best talent; be able to spot and develop talent in store to ensure a strong succession plan
  • Work in partnership with HR regarding all appropriate employee relations topics including performance and conflict management
  • On-going store operations maintain a model of operational excellence and flawless retail execution

  • Partner with Store Manager to translate the strategic goals into retail operational plans to achieve the required targeted growth in customer experience, sales, and profit
  • Be fully versed in the content of the Operating Manual and ensure every element is executed; ensure highest degree of retail execution on a daily basis
  • Ensure that the retail operation complies to all policies and procedures relating to Security, Health, and Safety
  • Take ownership for maintaining the highest standard of store maintenance including daily cleaning of product, fixtures
  • Monitor controllable expenses; be accountable for inventory management overseeing ordering, receiving, and loss prevention
  • Drive iconic service and sales

  • Partner with Store Manager to ensure store achievement of targeted goals in service and sales
  • Analyze our in-store analytics to drive sales, traffic, and ensure the best customer experience and engagement
  • Partner with Store Manager to execute plans for live events to ensure theatre and education for Dyson shoppers
  • Lead and converse with senior colleagues up to and including Director level; be comfortable hosting store visits with senior leadership and VIPs
  • About you

  • Minimum of 5 years of experience in a customer-facing, retail setting required
  • 2+ years of retail management experience required
  • Bachelor’s Degree strongly preferred or equivalent experience required
  • Experience in leading sales and operations in a retail store required
  • Experience managing a P & L strongly preferred
  • Experience working with or in a premium or luxury brand strongly preferred
  • Bi-lingual language proficiency is a plus
  • Ability to understand the Dyson brand and uphold its integrity
  • Benefits

    At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

    Financial :

  • Competitive Hourly Wage
  • Store Performance Bonus Program
  • Product Ownership Program
  • Employee Discount Program
  • Employee Referral Program
  • Lifestyle :

  • Paid Holidays and Vacation Time
  • Employee Assistance Program
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