At Slack, our mission is to make people’s working lives simpler, more pleasant and more productive. Our Customer Experience team lives this every day, by providing delightful experiences to our customers.
We have a healthy roster of Fortune 500 companies that rely on Slack for their day-to-day communication, and they have highly customized support needs.
Enterprise support ensures every administrative team supporting Slack within a company is successful.
As a Customer Experience Manager for our Purchase Experience team, you will lead and grow a global team responsible for bringing Slack’s legendary customer support to the admins driving Slack within their organization.
You will serve as a strategist and coach, helping your team remove every barrier to work transformation a customer may face.
This role requires strong leadership, technical acumen, project management, time management, and communication skills. Not only will you be directly responsible for keeping Slack’s customers happy and productive, but you will also have a team of talented individuals looking for your guidance to help them reach their goals and grow in their careers.
You will communicate openly and regularly with your team members about their performance, aspirations, and well-being. Your exemplary character, passion, and solution-driven orientation will benefit Slack’s customers and inspire the team.
We consider Customer Experience essential to Slack’s success. Taking this job is an opportunity to do the best work of your life and support others in doing the same.
Interested in joining us?
Slack is a layer of the business technology stack that brings together people, data, and applications a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work.
From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information.
Slack is headquartered in San Francisco, CA and has ten offices around the world. For more information on how Slack makes teams better connected, visit slack.com.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives.
We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at Slack.