DCC Administrator
Toronto, ON, CA
6d ago

Welcome to ivari

Let us introduce ourselves. With about 550 employees across Canada, we’re a company that’s making a difference in the world of life insurance.

How? By finding and hiring people who are equally passionate about life and protecting it, then giving them the best, most supportive workplace possible.

We must be doing something right because we’re growing quickly and need more great people to grow along with us. Is that you?

This is a 7-month contract opportunity.

Here’s the job opportunity

As a member of the Licensing & Contracting team, you will be primarily focused on advisor contract setups and maintenance, transfers, and license sponsorship.

You will also be accountable for providing a superior level of customer service to our distributors and advisors on a daily basis, via telephone and email.

You must achieve individual objectives and maintain and improve upon the high level of standards within the department.

You will :

  • Ensure all contracting tasks are handled on a timely basis.
  • Document issues and respond to requests by determining appropriate action in order to resolve situations.
  • Must assist team members with backlog tasks
  • Work closely with compliance, legal, sales teams and the Insurance Regulators
  • Participate in recommending improvements to service and procedures
  • What we are looking for

  • Strong knowledge of the distributor / advisor world
  • 1-2 years of customer service experience
  • College diploma or university graduate
  • Detail oriented with the ability to multitask
  • Excellent written and verbal communication skills in both English and French
  • Positive, service-oriented attitude with a commitment in offering superior service
  • Who you are

    You are a team player who not only understands our core values but lives them every day. You know the importance of...

  • Bringing clarity and focus to your work;
  • Taking ownership and doing what you say you will;
  • Remaining flexible;
  • Collaborating with others;
  • We are Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested.

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