Product Design Lead, Scotia Digital
Toronto, ON, CAN
3d ago

Requisition ID : 130122

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Scotia Digital Identity and Conversation Journey is looking for a Product Design Lead, Conversational Banking. Our mandate is to elevate trust and deepen relationships in every interaction one way we are doing this is by empowering our customers to interact with us in new ways.

We’re looking for a seasoned designer and leader to join the team and bring their experience in Conversational User Experience to guide the design team and experience strategy for our exciting upcoming conversational banking initiatives.

Work with us to define the future of Conversational Banking at Scotia Digital and build experiences that will touch millions of customers every day.

What will you be doing as a Product Design Lead?

  • You will influence the design decisions for banking digital experiences that touch millions of our customers every day.
  • You will understand our customers motivations and needs, encouraging teams to leverage rigorous design research and usability principles.
  • You will consider customers interactions and journeys and act as an advocate for their constant improvement identifying and encouraging the utilization of inclusive design principles and implementation.
  • You will practice empathy and the ability to actively listen and consider other people’s points of view.
  • You will be a driver of the strategy, vision, and design of Scotiabank’s world class digital experiences across journeys.
  • You will anticipate problems, challenges, and opportunities to formulate comprehensive responses to difficult questions, driving decision making regarding change and growth.
  • You will leverage existing communication channels with key stakeholders across the Bank (both within and outside of Scotia Digital) to inform, build relationships, inspire confidence, and influence decisions.
  • You will champion the execution of the Bank’s leadership strategy and view development of self and others as a business priority.
  • You will support and foster the growth of a thriving Design Community of Practice based on the principles of Inclusivity and collaboration, that is dedicated to attracting and develop key talent and emerging leaders within Digital Banking.
  • You will be a player and a coach, with the responsibility of supporting the career development of a group between 2 and 4 Product Designers at different levels of experience across multiple products and journeys.
  • You will partner and collaborate with key players across Scotia Digital including product management, engineering, analytics, as well as within the Design Community of Practice (Marketing, Research, Accessibility, Content, Service Design) to ensure that the group is aligned and engaged to deliver results supporting our business goals.
  • You will demonstrate your leadership skills by supporting and communicating with your reports, partners, and executives frequently and efficiently.
  • You will engage with developers and business and quality assurance analysts to understand platform capabilities, communicate design specifications, and verify implemented designs.
  • You will produce compelling visual deliverables to illustrate desired customer experiences and provide detailed specifications for software developers, as well as ensure that your team always maintain quality standards.
  • You will be an enabler within our design community by encouraging teams to exchange feedback, ideas, and best practices with frequency.
  • You will collaborate with the Design Director and guide teams in understanding long term roadmap and key wins to help guide prioritization through performance reviews, 1-on-1 meetings, and performance and development discussions.
  • You will manage the resourcing and capacity of your team. being responsible for advocating in favour of individual team members careers, as well as developing a cohesive team with a breadth of skills and experiences.
  • You will champion and communicate design best practices and guidelines to stakeholders throughout the organization, always advocating for design thinking and the implementation of our design system.
  • You will ensure that feedback about design engagements is obtained proactively to improve future design engagements and decisions.
  • These are the skills and competencies that you will need :

  • Bachelors or Master’s degree in Design, Humanities, Systems engineering or related fields (or equivalent work experience).
  • Ability to communicate concepts, ideas and strategies using rapid visual design techniques.
  • Ability to work within the constraints of a Design System with flexibility, and a desire to push existing standards to the next level by contributing back to our Design System library.
  • A positive and resilient personality with a growth mentality. You must be able to embrace feedback and have a desire for continuous improvement.
  • A demonstrable history of applying design thinking tenets and user centered design principles to design problems.
  • A portfolio of work (professional and / or personal) which presents the story of projects you have worked on, your role, and examples of your problem-solving methods from low-fidelity sketches to detailed designs.
  • We are looking for a fast learner who has an appetite to uncover what’s behind both, simple and complex financial solutions.
  • Expertise in the use of digital design and prototyping tools such as Figma, Sketch and / or Adobe Creative Suite, Invision, Axure, , etc.
  • Expert understanding of Human-centred Design practices, including Design thinking methodologies, research, and user testing protocols, as well as Agile frameworks.
  • Ability to plot and map a user journey from product discovery through enrollment, down multiple engagement routes and through to journey completion.
  • 8+ years of professional experience designing responsive web and / or native mobile software applications, at least 2 of them coaching high-performance design teams in fast-paced organizations.
  • A natural storyteller with the ability to craft and communicate compelling stories that add clarity and inspire passion in our mission.
  • A strong facilitator, with a robust tool kit of techniques to communicate and collect ideas.

  • A leader who leverages diversity across disciplines / locations / levels to fuel creativity and innovation in product design.
  • A performer that exercises flexibility and openness, with the courage to defend unpopular points of view when they add value for the customer or the business.
  • A leader with innate motivation to drive individual performance through feedback and modelling (recognizing strong performers and coaching under performers).
  • A leader with the commitment to get things done and willingness to immerse at the tactical level when required.
  • Interests and skills that will improve your chances of working with us

  • Studies and / or experience in complementary fields to Product Design, like visual design, animation, research, data analysis, applied arts, writing and communications, etc.
  • Experience or background in FinTechs or other financial related product fields.
  • At Scotia Digital we are committed to hiring a diverse and talented workforce. Everyone is Welcome!

    Location(s) : Canada : Ontario : Toronto

    Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

    At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

    If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

    If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role.

    We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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