Guest Services Agent - Part Time
Fairmont Hotels & Resorts
Fairmont Château Laurier, Ottawa, Canada
3d ago

Summary of Responsibilities :

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following :

  • Provide outstanding service to our internal and external guests
  • Assist with tour check-ins and greet the tour guide and groups when required
  • Generate reports for other departments in the hotel
  • Key member of crisis & emergency team
  • Register and checkout hotel guests
  • Act as an ambassador of Fairmont Château Laurier
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist Leadership in performing daily duties
  • Follow all safety policies
  • Other duties as assigned
  • Qualifications :

  • Fluent in both official languages
  • Previous Front Desk Agent experience
  • Excellent verbal and written skills
  • Active listener, self-starter
  • Able to make decisions and take initiative
  • Ability to type 40 words per minute
  • Positive and pleasant attitude
  • Able to work alone
  • Strong team player
  • Detail oriented
  • Must be able to work in a very busy environment
  • Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
  • Knowledge of Review is an asset.
  • Previous Front Desk Agent experience in a similar environment
  • Must have the ability to handle cash effectively and accurately
  • Physical Aspects of Position :

    Physical aspects of the position include but are not limited to the following :

  • Standing during entire shift
  • Visa Requirements : Must be eligible to work in Canada

    Accessibility : Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-

    free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

    Please contact Human Resources at 613-241-1425 x 3270 if you require accommodation.

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