As Laboratory Assistants, you will be responsible for obtaining quality blood samples and other specimens from patients, as well as conducting other patient tests, all in keeping with Dynacare’s mission and values.
Working as part of a team, you will assist in building a positive team environment, maintaining quality metrics and creating the ideal customer experience.
Completion of Secondary School and a Laboratory Assistant training program, with specialized training in phlebotomy
Customer focused with a genuine care for patient’s health
Demonstrated skill in phlebotomy, with the ability to manage anxious patients through the sample obtaining process in a pleasant, calming and reassuring manner
Demonstrated ability to prioritize and self-manage and work in a deadline-oriented environment
Strong attention to detail
Proficiency in English, both written and verbal, at a level that enables you to communicate instructions, clearly and understandably, to patients
Create an ideal customer experience that is best in class and engages with individuals around our products and services
Accurately data enter patient and test information for Ministry of Health requisitions
Obtain quality blood samples and other specimens from patients, using skillful venipuncture techniques, performed in keeping with Dynacare’s mission and values
Sort and steer specimens, perform ECG’s, Holter Hookups, paternity, urine, drug and breath alcohol collections
Ensure specimens and supporting documentation are completed as required in SOPs and ready for data entry and transportation to the laboratory, following established protocols for the handling of suitable and unsuitable samples
Ensure all confidential information is maintained in a secure fashion Contribute to meeting the departmental / corporate quality metrics, regulatory compliance and quality indicators
DNA of an Ideal Dynacare
Employee - I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.
Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.
In addition, I exhibit the following behaviours everyday : Respects and values others, focuses on customers and builds positive working relations.