Customer Service Agent
Jazz Aviation
La Baie, QC, CA
19h ago

Purpose of Position : To provide exceptional customer service by greeting and serving passengers at airport counters and gates. Key Responsibilities :

  • Using an airline computerized system : Make reservations and assessing fares; Ticketing and complete daily sales reports;
  • Passenger check-in; Check, weigh the baggage, calculate any excess baggage charges and process payment.

  • Make general passenger announcements.
  • Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
  • Provide outstanding customer service answering general inquiries at the airport.
  • Assist passengers requiring special handling.
  • Handle and resolve customer complaints.
  • Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
  • Other related duties as assigned.
  • Depending on the base, other duties may include :

  • Cargo processing.
  • Handle missing baggage and damaged baggage claims.
  • Jet-way operation.
  • Conduct radio communications with aircraft and record flight information.
  • Qualifications :

  • Minimum one year of customer service experience.
  • General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is considered an asset.
  • High school diploma or equivalent.
  • Demonstrated judgment and problem-solving ability and effective decision-making skills.
  • Excellent interpersonal, verbal and written communications skills.
  • Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks.
  • Previous airline experience or post-secondary courses in travel and tourism are definite assets.
  • If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
  • Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
  • English language required.
  • French language is considered an asset.*
  • Apply
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