Senior Customer Representative
Scotiabank
Calgary, Canada
4d ago

Requisition ID : 34349

Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose

As a member of the branch service team, you are responsible for contributing to the overall success of the branch by meeting negotiated Service Excellence Activity goals while adhering to Bank security, operational and compliance procedures and policies.

Your negotiated goals include Service Excellence Activities, along with other objectives related to customer service standards, teamwork and personal development.

More specifically, you are responsible for meeting customers’ day to day transactional needs, resolving their service and maintenance related inquiries and directing sales opportunities to the appropriate sales officer.

You are responsible for contributing to the provision of human, straightforward and knowledgeable service through your daily interactions to foster a relationship of mutual trust and confidence with customers and other team members.

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