Staff Site Reliability Engineer

SurveyMonkey

Ottawa, CA

4d ago

Who we are and what we do

SurveyMonkey (Nasdaq : SVMK), is a leader in agile software solutions for customer experience, market research, and survey feedback.

Our mission is to power the curious and enable organizations, including 98% of the Fortune 500, to transform feedback into action.

Our brand is beloved and well known throughout the world over 6 billion people have taken a SurveyMonkey survey! Today, more than 17 million active users rely on our platform to measure and understand feedback from employees, customers, website and app users, and the market.

And our enterprise-grade products and solutions enable 335,000+ organizations globally to solve daily challenges from delivering better customer experiences to increasing employee retention.

More about our Site Reliability Engineering (SRE) Team

SurveyMonkey is looking for a few good people to build a new SRE organization for the Survey Core experience. The SRE team ensures that SurveyMonkey’s important systems have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance.

SRE is a mindset and a set of engineering approaches focused on optimizing existing systems and eliminating work through automation.

What we're looking for

The Survey Core Staff Site Reliability Engineer will partner with the application development and main infrastructure teams to architect and operate reliable, scalable, and performant services.

This is a new team where you can land and have a huge impact on how we do things and help take our engineering excellence to the next level.

You will report to the Senior Manager of Site Reliability Engineering.

You will

Partner with application developers and architects to ensure our services are built for scale, reliability and performance.

Develop the monitoring solutions on top of existing observability platforms

Refine the development, build and deployment processes on top of our main infrastructure

Work with the engineering teams to architect and build our platform services to simplify real-time troubleshooting and operational response to incidents and outages

Be the expert on how to best use AWS technologies to build our next-generation platform

Bridge the divide between our core application engineers and our main infrastructure teams

Provide capacity management expertise to ensure our deployments are managed for robustness and cost

Bring best practices and own environment management, ensuring all of our dev / test / prod environments are reproducible with high availability

You have

A minimum 12 years experience operating in a large-scale environment

A desire to improve the services and customer experiences of the platforms you support

Experience in architecture

Experience with systems and application design, including the operational trade-offs of different designs

Knowledge of different aspects of service design : including messaging protocols and behavior, caching strategies and software design practices

Experience making strategic trade-offs that are in priority when needed

Developed accomplished SRE engineers ranging from junior to senior levels of experience

What we offer our employees

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture for our 1,000+ employees across North America, Europe, and APAC, we’re building a workplace where people of every background can thrive.

We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100.

Our commitment to an inclusive workplace

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