The Client Account Manager develops and enhances strategic business partnerships by building trust with our clients' key decision makers to drive client retention / improve loss prevention / increase NPS.
The Client Account Manager is a key client advocate and liaison, responsible for building loyalty and ensuring overall satisfaction across the HCM spectrum.
This is accomplished through pro-active & continuous calling efforts to clients in order to drive and educate the client on how ADP's product and services add value to their business across all levels of our client organizations, with a primary focus on executive / decision-making level (C-suite, VP, Dir).
The Client Account Manager also is responsible for identifying and notifying sales of new service or product opportunities by striving to gain a deep understanding of the clients business needs.
He or She will be accountable for the proactive identification of clients at risk and will participate in retention activities to mitigate potential losses.
This individual will act as a liaison between the client and ADP with an effort to assist with quick resolution on outstanding items or issues that put the client relationship at risk.
The Client Account Manager will also be responsible for updating records of client contacts, executives and decision makers.
A successful candidate will have exceptional verbal and written communication skills and strong business acumen. A strong customer service or sales background is an asset.
The Client Account Manager is expected to :
ESSENTIAL DUTIES & RESPONSIBILITIES :
EDUCATION & CERTIFICATION REQUIREMENTS :
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