Always Looking for Customer Service Representatives (Autobody)
AutoCanada
Laval, QC, CA
4d ago

What We Offer

  • Paid Vacation
  • Competitive base salary
  • Ongoing training
  • Clean working environment
  • Fast paced, busy Service Department
  • Up to date equipment
  • Paid health and dental plan
  • Your Opportunity

    We are always looking for people who are passionate about delivering exceptional customer service and to take ownership of administrative support to our Repair Facility team.

    Acting as a Customer Service Representative , you will play a key role in curating the service experience for our valued clients who choose our Collision Centre services as well as managing daily and monthly business administrative duties.

    Your Key Responsibilities

  • Provide exceptional customer service to our valued clients by exceeding their needs and expectations.
  • Answering incoming phone calls and inquires related to the Collision Centre.
  • Establish and sustain positive working relationships with customers and insurance companies.
  • Meet and greet customers arriving for Collision Centre appointments.
  • Coordinate and implement office procedures.
  • Maintain and manage all required office supplies.
  • Communicate all customer requests and needs to coordinate with team members.
  • Manage the confirmation and reservation of all rental vehicles & towing requests.
  • Manage all arrangements for towing as well as costing against the RO.
  • Manage the claims management process.
  • Ensure insurance approval prior to pick up of tow.
  • Communicate updates with Customers & Insurance claims personnel.
  • Update Customers on progress of vehicle throughout production.
  • Confirm repair authorization, obtain customer signatures and arrange rentals for customers.
  • Update Enterprise ARMS system with hours, notes, and anticipated delivery dates.
  • Provide notice of vehicle ready for delivery to customer, adhering to company standards.
  • Coordinate all insurance claims / deductibles and any claim requests.
  • Complete vehicle walk arounds and complete incident report forms for Direct Repair.
  • Prepare all Repair Order packages, warranties and invoices. Package must accompany the
  • vehicle during the delivery.
  • Confirm all customer deliveries / rental returns in a timely manner.
  • Ensure all assignments have been followed up and appointments confirmed with customers.
  • Collect monies owed from the customer, and process payments.
  • Walk clients to their vehicles and review any questions they may have at the time of delivery.
  • Reconcile each R.O. prior to closing.
  • Ensure files meet standards as per MPI’s check list.
  • Assure timely billing to all insurance carriers and other responsible parties.
  • Participate in daily production walks with the Management Team, as required.
  • Support all team members when required.
  • Attend training, information sessions and workshops recommended by Collision Manager.
  • Maintain the Assured KPI’s by maximizing role performance.
  • Your Capabilities and Credentials

  • High School Diploma
  • Experience in a customer service or sales capacity, preferably related to the automotive industry is considered an asset.
  • Experience working in a Collision Centre is an asset.
  • Estimating experience is considered an asset.
  • Understanding of all required Insurance programs and procedures.
  • Ability to be professional and deliver exceptional service to clients.
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
  • Excellent verbal / written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
  • Strong organizational and time management skills.
  • Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
  • A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
  • Detail oriented, self-motivated and resourceful.
  • Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
  • Knowledge of CDK computer operating system or similar systems would be considered an asset.
  • Must possess a valid driver's license and a safe driving history.
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