Student Services Specialist
Glendale Community College
Rio Salado Community College
1d ago

Salary Range

$15.61-$20.29 / per hour, DOE

Work Schedule

Financial Aid Office hours are :

8 : 00 AM - 7 : 00 PM M-Th and 8 : 00 AM - 5 : 00 PM Friday

Summer hours

8 : 00 AM - 7 : 00 PM M-Th

Schedules are based on the needs of the Financial Aid Office

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

  • Many of our campuses have received grant awards through the to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona’s Best Employers
  • Benefits

    The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives.

    Our benefits are designed to provide support for every life stage and lifestyle in our community.

    Benefits & Perks Options

  • Paid observed federal holidays & additional paid time off throughout the year
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
  • Paid vacation, sick, and personal time (if appliable)
  • Multiple health and dental insurance coverage plans
  • Teladoc : Reach a doctor 24 / 7
  • Flexible Spending Accounts (FSA)
  • Maricopa Perks & Gears Discount Program
  • Employee assistance program (EAP)
  • $4,000 Annual professional development growth funding (if applicable)
  • Tuition reimbursement for employee and dependents (if applicable)
  • Revised summer work schedule
  • Maricopa Employee Health & Wellness Program
  • Employee recognition opportunities
  • Job Summary

    Working within a learning college environment, this position in the Financial Aid Office performs technically complex financial aid processing, including awarding federal student aid.

    Reviews reports and assists in various areas of Federal Student Aid and scholarship programs to ensure program compliance.

    Is responsible for coordinating with various student services areas and assists with policies and procedures. Performs customer service to students through online chat, phone calls and supporting our students at the financial aid counter.

    Provide outreach regarding student services areas to include financial aid by counseling students about eligibility and required documents.

    Work with a diverse population of administrators, faculty, staff, students, and the general public. Also, other related duties as assigned.

    Essential Functions

  • 30% - Reviews student files verifying application for accuracy and completeness; requests additional information in compliance with federal and state laws;
  • reviews various exception reports on a daily, weekly, and monthly basis; monitors student’s enrollment daily, weekly for disbursement of funds or changes to FA package, processes FA documents

    25% - Performs technically complex Title IV processes including review of financial aid applications, packaging student financial aid inclusive of verification, budget proration’s, awarding, authorization of funds, corrections to ISIRs, post award adjustments, etc

    15% - Assists in analyzing / interpreting regulations for financial aid programs and responds to inquiries requiring detailed knowledge of regulations and policies from internal and external customers

    10% - May evaluate and take action on student appeals, conduct FA presentations to student groups regarding financial aid / scholarship resources and policies and provide general clerical assistance

    10%- Performs functions of student services programs including student advisement, admissions and records, and financial aid assistance.

    Provides customer service to both students and parents in person and via the telephone on all areas with the ability to explain regulations and policies confidently

  • 10% - Assists with administering financial aid programs such as student employment, loan programs; reviews office practices and procedures;
  • may assist in training of students, staff, and temporaries; performs other related duties as assigned

    Minimum Qualifications

    Associate’s Degree from a regionally accredited institution in business administration, education or directly related field, and one year of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

    An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

    Desired Qualifications

    1. Two (2) or more years of experience in a financial aid office with knowledge in federal and State aid regulations, programs, compliance, policies, and student financial aid guidelines.

    2. Direct experience in awarding and disbursing student financial aid in compliance with federal and state laws.

    3. Experience with customer service and counseling students and parents on financial aid regulations, institutional policies, and financial aid award inquiries.

    4. Experience with various computer software specific to financial aid, proficient in National Student Loan Data System (NSLDS), Common Origination and Disbursement (COD), Central Processing System (CPS), processing financial aid in a student information system, BOEXI.

    Special Working Conditions

    Must not be in default or overpayment of federal financial aid funds.

    Possession of a valid State of Arizona Class D driver's license is required if driving a college vehicle; must meet minimum standards regarding driving :

    Travel to campus during interview / selection process will be at candidate’s own expense

    Will be required to travel or be assigned to all MCCCD locations

    May require numerous evenings or weekends

    May require prolonged periods of viewing a computer screen

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