Create, review, evaluate, modify, validate, enhance and package existing and proposed B2B product education programs and courses as assigned;
recommend and coordinate program / course changes.
Identify new information, best practices, case studies, etc. to enhance product or technical learning processes and programs;
identify opportunities to reuse / repurpose content already developed.
Confer with management and employees to gain knowledge of region, site, or function-specific situations requiring product and technical training to enhance staff skills that meet Company or client objectives.
Manage, coordinate and provide logistical support for site / contract- specific and company wide product or technical education projects and programs as assigned;
coordinate internal and external resources to achieve program / project goals and objectives.
Design and implement follow-up / reinforcement activities and methodologies to strengthen and sustain knowledge gained and skills developed in technical training programs and courses.
Design and coordinate education evaluation components (Competency evaluations, post-tests) using staff development principles.
Develop, maintain, update and deliver courses and learning solutions through SMBA (Samsung Mobile Business Academy).
Remain current on emerging technologies, methodologies and enhancements to current learning technology.
Develop and execute existing and new approaches to instructor led, computer based and on-line training.
Communicates regularly with and manages processes for all field and / or operations teams to ensure team participation and execution of training content deliverables.
Provides weekly reports to the Samsung B2B team.
Participate in special technical or product training projects as assigned.
Other duties as assigned to improve performance of self or others.
MINIMUM QUALIFICATIONS & EXPERIENCE :
3 - 5 years of experience conducting sales training for a tech company with a sales team, or for a public training provider.
Demonstrated B2B sales environment experience and knowledge a must!
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to translate business process requirements into training plans.
Proficiency in English and French required.
Home Office environment with travel up to 100% to regional offices, client and / or vendor sites. Subject to after-hours work to meet deadlines.
Consults or Interacts with : All levels of staff, management, executives, clients and customers, vendors, compliance organization personnel, and others in the management of services delivery and oversight.
Minimum three years in educational / training delivery.
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Publisher) proficiency required.
Undergraduate degree required
Premium offers a competitive salary along with a full benefits package including health, dental, vision, life insurance, long-
term disability, and paid time off. All supplementary benefits and employment practices are in compliance with all Canadian employment laws.
Today's consumer has more buying choices than ever. Smart retailers and manufacturers need every edge to compete in today's marketplace.
Premium Retail Services is that edge.
Premium acts as an extension of retailers and manufacturers in stores nationwide, ensuring shelves are stocked, product knowledge is conveyed, and technology is solving common retail challenges.
And we've been doing it since 1985.
So no matter the product or category - from vitamins to video games - Premium provides the people, programs and technology to deliver.
Premium Retail Services. Results are in store.
PREMIUM CAREERS :
Retail experience? Check. An unbeatable work ethic? Check. A burning desire to be part of a team absolutely dedicated to delivering results for a who's who roster of clients? Check.
You might be Premium material.
Family owned and operated, Premium's strong and steady growth has made us an industry leader in retail merchandising, assisted sales, field marketing and retail technologies.
From our corporate headquarters in the suburbs of St. Louis to the thousands of Premium field representatives working in stores all across the country, the company offers exciting career opportunities in a variety of retail disciplines.
Premium is an Equal Opportunity Employer and we will accommodate your needs under the Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.
Should any applicant require accommodation through the application, interview or selection processes, please contact the Human Resources Department for assistance.
Due to the high volume of applicants, only those moving forward in the next step of the selection process will be contacted.