Loss Prevention Service Ambassador - Casual
London Drugs
West Edmonton Mall, Canada
2d ago

Loss Prevention Service Ambassador

This is a casual temporary role with a possibility of extension.

Are you looking to work for a company committed to supporting their community? Interested in a role that helps people stay safe while getting the essentials they need?

The Loss Prevention Service Ambassador (LPSA) provides a visible presence within the store and at entry points to prevent loss, deter undesirable customer behaviour, enforce social distancing, and maintain traffic flow.

In addition, this position is responsible for greeting customers, answering questions, and providing a customer service handoff.

The Loss Prevention Service Ambassador helps to ensure a positive customer experience while deterring opportunity for theft by physical presence.

The LPSA will partner with store staff to ensure that all Loss Prevention programs are functioning . The LPSA will ensure that incidents of note are escalated to Loss Prevention Officers for apprehension or after the fact follow up.

The LPSA will support Loss Prevention Officers in their duties to detect, prevent, and apprehend. The LPSA will monitor for banned visitors and ensure appropriate follow up should a banned person enter the store.

Responsibilities include :

  • Provide a professional and visible presence while greeting customers and responding with engaged positive customer service.
  • Answer basic questions about the store, merchandise, and provide customer service by introducing customers to staff who have the expertise the customer needs.
  • Prevent loss and safeguard customers, staff, and company assets.
  • Proactively identify and address safety or security concerns.
  • Assist LPOs as they make apprehensions, act as a witness, control bystanders, assist with use of force or evidence gathering, as directed.
  • Assist staff when appropriate with tidying, collection of buggies, or any other duties which will improve the customer experience.
  • Assess, plan, and act within policy and procedure to assist with location emergencies.
  • Document incidents, take notes, write reports, and obtain witness information, as required and directed.
  • Report all losses and security incidents, security weaknesses or anomalies.
  • Report any policy breaches, procedural errors, or performance issues to LP management immediately.
  • Liaison with police and other investigative entities as required.
  • Attend court and legal proceedings and provide testimony as directed or requested by the Crown.
  • Education and Experience :

  • Experience in providing positive customer service.
  • Retail experience, an asset.
  • Experience with conflict resolution, emergency situations, and first response is an asset.
  • Industry relevant training and experience, an asset.
  • Security training and experience is an asset but not required.
  • First Aid and W.H.M.I.S. Training, an asset.
  • Skills :

  • Ability to support store staff and others through emergencies or critical incidents.
  • Ability to follow instructions to maintain basic security equipment, apply labels, and verify security device function.
  • Basic business computer skills (Windows, Microsoft Office, Outlook).
  • Basic aptitude for communications equipment (two-way radios, mobile devices, and computer terminals).
  • Confident and willing to take control in emergencies.
  • Ability to exercise self-control in challenging situations.
  • Willingness to stay curious, use empathy, and de-escalate conflict.
  • Why work for us?

  • 100% Canadian-owned retailer
  • Established community partner
  • Flexible and varied schedules
  • Competitive pay that rewards strong and consistent performance
  • A high-energy and varied workplace that strives for and rewards excellence
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