[ENGLISH ONLY] Inbound Customer Service Representative - Work from Home - Montreal
ContactPoint 360
Montreal, Quebec
4d ago

What we offer :

  • A paid learning and development training program.
  • We offer competitive insurance coverage, incentives, and two weeks’ vacation time off after 90 days! Plus surprise perks you'll love.
  • Medical and Dental Insurance after 3 months (Family Plans available)
  • Paid Vacation Time
  • Referral Bonuses (Earn up to $250 per referral)
  • Performance Incentives (Earn up to $300+ in performance incentives)
  • Opportunities for growth! (You can graduate into a Tier 2 program with a wage increase as quickly at 2 weeks of production!)
  • You MUST have reliable high-speed internet and able to connect directly to the Modem.

    Equipment can be provided (excluding headset) if located in Montreal QC Area.

    Responsibilities :

  • Providing outstanding customer service by helping clients with their needs.
  • Upselling / Cross Selling on all inbound customer service calls.
  • Use critical thinking to remain solution focused.
  • Retain and De-escalate customers to ensure an overall positive experience.
  • This is a transitional campaign, with extensive training moments to build a foundational knowledge of systems, processes and customer service expectations.

    Once a strong foundation has been built the next step to your career begins to a tier two program!

    Who we are looking for :

  • Candidates must be above the age of 18.
  • Fluent in English and excellent communication and listening skills.
  • High school education or equivalent
  • Ability to pass a background check.
  • Solid computer skills and an aptitude for learning new software.
  • Minimum of 1 year working in the Customer Service industry
  • Minimum of 1 year Sales experience
  • Training and work will be remote (Due to COVID-19)

    Extras :

    We are looking for a strong team-player, bringing in a high level of enthusiasm and energy. With a motivation to learn and provide exceptional customer service by using skills such as Empathy and Kindness.

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