Client Relationship Manager - Sales
Ottawa, Ontario
6d ago

If you like working in a high-energy, fast-paced work environment, Kivuto is the place for you!

We're looking for passionate individuals with 2-5 years of experience in sales, account management and technology to join our team!

We have a solution that is vital to the success of higher education institutions and we are looking for customer success oriented salespeople who can manage, maintain and grow existing customers.

Key Responsibilities :

  • Expand existing customer implementations by being proactive and offering solutions to grow key accounts.
  • Identify trends, flag opportunities to enhance clients experience, client success and our offerings
  • Navigate customers through multiple product lines and programs
  • Build strong relationships by leveraging interpersonal skills; both oral and written
  • Provide a consultative approach by identifying clients’ needs, being proactive and relationship focused
  • Support the planning, implementation and enhancement of customer success programs and processes
  • Resolve problems and construct effective arguments
  • Align priorities and tasks with overall business goals
  • Work together to meet individual and team-based performance objectives
  • Other duties as needed
  • Qualifications :

  • Previous work experience in sales or account management strongly preferred
  • Degree / diploma in Business Administration or in a related field an Asset
  • Experience working within a CRM
  • Advanced time management and organizational skills
  • Strong ability to multitask and manage multiple priorities
  • Expert oral and written communication skills
  • Advanced relationship building skills
  • Ability to quickly learn new programs, processes and applications
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