Performance Analyst - TELUS Health
Toronto, ON, CA
1d ago


Be part of a transformational journey for TELUS Health

Join our team

Join the EMR Unity Program Office as we build the best, easiest-to-use EMR solution in Canada. Reporting to the Director Lead, the Performance Analyst will facilitate data driven decisions and insights to ensure successful delivery of program outcomes.

If you are passionate about healthcare, have big picture thinking, and strong data experience this role is for you!

Here’s the impact you’ll make and what we’ll accomplish together

As a member of the Program Office team you will contribute to informed decision making through analysis and presentation of data in a way that tells a clear and succinct story.

Your expertise and leadership will be critical in distilling complex information and insight to help enable business decisions for this large, complex and strategically important program.

Here’s how

  • Develop and implement metrics related to program goals including financial, application quality and reliability, customer adoption and more.
  • Monitor performance against program KPIs and generate dashboards and reports that communicate results and program impacts to stakeholders.
  • Manage and optimize processes for data intake, validation, and analysis as well as modeling, visualization and communication deliverables.
  • Interpret / recognize trends and patterns to proactively identify potential risks, issues and opportunities.
  • Produce high quality, fact based and meaningful presentations for executive audiences with clear messaging and story line
  • Qualifications

    You’re the missing piece of the puzzle

  • Recognized as a collaborative team player who builds trusting relationships in an extensive network of stakeholders
  • Known for strong problem solving, quantitative and analytical abilities; for going beyond the data to deliver the so what’ that drives decisions
  • Recognized as a self-starter who sees the bigger picture
  • Skilled in communicating effectively with teams and executives through visualizations of data and analysis
  • Known for an unwavering commitment to quality and rigor and a passion for making a difference
  • Completed an undergraduate or graduate degree in business administration, mathematics, computer science or equivalent
  • Attained a minimum of 5+ years of experience monitoring, managing, manipulating and drawing insights from data
  • Great-to-haves

  • Experience as a performance analyst on a large technology delivery program
  • Knowledge of software development life cycle, DevOps practices and reliability metrics
  • Exposure to Health IT
  • Knowledge of business finance fundamentals
  • Who is TELUS?

    We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion?

    At TELUS, you create future friendly® possibilities.

    At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

    Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

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