KEY RESPONSIBILITIES Administration :
Ensure a superior level of co-operation, service and support to residents
Ensure the distribution of documentation and correspondences for building maintenance / repairs, HVAC, custodial services, parking records, etc.
Assist in maintaining all resident files and keep management current on resident status
Offer suggestions to manager regarding improvements to resident relations, building maintenance or administrative procedures
Perform administration and maintenance of resident files by uploading resident changes in Yardi
Prepare paperwork, including Notice of Rent Increase, lease renewals or vacating notices
Issue and serve all legal notices in relation to non-payment of rent and other related issues under the Residential Tenancies Act, and follows-
up until matter is resolved
Adhere to company administration procedures
Resident Services :
Monitor move in dates and ensures that all suites meet our 100% Perfect Guarantee as needed
Collaborate with team members to ensure service guarantee adhered to
Communicate with future residents to facilitate a stress-free move as needed
Coordinate concierge style services for residents where applicable
Assist the Community Manager in completing daily site inspections to ensure property standards
Responds to resident issues / disputes and ensures resolution
Supports in executing resident events
Works with the Resident Experience team on all resident communications
Assists with sales and administration duties as needed
REQUIREMENTS Education & Experience : High School Diploma and / or an equivalent
2-3 years proven history working in a customer service / hospitality focused environment
Strong computer skills including Microsoft Office (Excel, Word) and Yardi would be an asset
Handle multiple demands and competing priorities while delivering successful results
Qualifications : A customer service Star with a genuine desire to create an outstanding resident experience
A professional demeanor with strong communication and customer relations skills
A demonstrated high degree of integrity, diplomacy, discretion and confidentiality
Ability to accurately listen, understand and respond appropriately
Excellent problem-solving capabilities
Flexible and adaptable to constantly changing needs within the organization
Ability to work as part of a team, and act independently using good judgment when assessing difficult situations
Self-motivated individual who is proactive and takes initiative to exceed expectations
Superior organizational and time management skills
Ability to multi-task / prioritize and work under tight timelines and meet multiple deadlines
Superior attention to detail and excellent follow-up skills
Timbercreek Asset Management Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process, please let us know.
We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be addressed confidentially.
While we appreciate all applications, only those candidates selected for an interview will be contacted. All selected candidates will be asked to complete pre-
employment criminal & background checks. Any offer of employment is conditional upon satisfactory results of all applicable checks.
We thank all applicants for their submissions. ABOUT THE COMPANY At Timbercreek Communities we believe that apartments are more than bricks and mortar - they are an experience.
Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.
Timbercreek Communities takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to working together collaboratively with our team and community members to create better living experiences, operating with the strategy of being a Great Place to Be for our residents and team members.
Our Vision : We create better living and working experiences together
Our Vision : Our Core Values :
Great Place to Work
Great Place to Live
Required Advanced Self-Motivated Advanced Problem Solving Skills Customer Service Skills
Required Team Player Works well as a member of a group