JOB PURPOSE :
The Digital Resources Assistant, CPD provides administrative support to Program Coordinators, CPD and Program Assistants, CPD and ensures that they have accurate information and administrative support during all phases of the CPD delivery process.
QUALIFICATIONS REQUIRED :
Excellent command of the English language.
Pays high attention to details.
Ability to prioritize a varied workload.
Knowledge of the Law Society, including organizational structure, services, mandate, rules and regulations.
Good grasp of delivering solid customer and administrative service in a confidential environment.
Speaks and writes in a clear, articulate manner for individual and / or group situations.
Reasons through moderately complex spoken and written info.
Client / Customer Service Planning
Provides a full range of support services to Program Coordinators, CPD, chairs and speakers, members and others, contributing to the CPD program delivery process.
Primarily supports the materials compilation process, which includes but is not limited to following up with presenters on materials submissions and formatting materials for posting to the web, however, where needed will provide support on travel, hotel and catering arrangements.
Takes incoming calls, provides information, responds to inquiries, and forwards calls as appropriate.
Prepares and processes program evaluations, entering information into relevant databases, and producing reports, as required.
Prepares program materials, notices, lists, and correspondence in a timely and efficient manner, and distributes incoming mail and receipts as appropriate.
Orders and maintains office supplies for the Program Delivery Team as required, and ensures the efficient operation of all office equipment in conjunction with the Program Assistants, CPD and / or Team Leader, Program Delivery, CPD.
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and / or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and / or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and / or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.