DUTIES & RESPONSIBILITIES :
Performs regular patrolling of hospital premises ensuring protection of Hospital building, property, and occupants; walking / standing during the duration of a 12 hour shift.
Detects and corrects fire and safety hazards. Prepares written reports on all activities including pro-active reports on observed deficiencies.
Investigates all complaints from patients, staff, visitors concerning thefts, personal injury, break-ins, fire and safety hazards, etc.
Responds to assistance calls including fire alarms, bomb threats, violent persons, missing patients, building evacuations, help alarms, and the provision of security escorts as needed, etc.
Interact with staff, patients, and visitors in a positive and customer service oriented manner. Enforces safety and security regulations according to Hospital and departmental policies.
Graduate of a recognized 2 year community college program in Law Enforcement and Security, or Police / Military Academy preferred;
or equivalent combination of education, training and experience will be considered.
Previous experience in Healthcare Security an asset. Knowledge of computer software applications (Windows environment).
Excellent communication (verbal / written), interpersonal, problem solving skills, and de-escalation techniques. Must be able to demonstrate Security's core values of honesty and integrity while ensuring the Safety and Security of the Hospital's patients, visitors, staff and assets.
Demonstrated ability to assess and diffuse situations in an emergency situation. Must be punctual, and have an acceptable attendance record.
Prospective candidates, upon selection, will submit to an RCMP criminal background check.
Must have completed IAHSS (International Association of Healthcare Security and Safety) basic and advanced level of certification within 6 months of hire
Must have a valid license with the Ontario private security and investigative services
Must pass the hospital's approved training program for use of force, handcuffing, and defensive batons within 6 months of hire
Hours : Must be available to work 12 hour rotating shifts, including days, nights and weekends.
Location : Donnelly Lobby and ED Acute