Technical Consultant
Greater Toronto Area or Montreal, Canada
4d ago


  • Provide guidance and counsel to clients with regards to their Customs and trade practices
  • Resolve customer complaints and disputes in an effective and timely manner (e.g. tariff classification, customs valuation, and origin / free trade agreements, etc.);
  • Conduct research pertaining to Customs technical issues
  • Conduct research and provide proper opinion and plan of action for specific cases / requests pertaining to tariff classification, tariff treatment and value;
  • Prepare, on behalf of clients, appeals (CBSA, CITT and / or Dept. of Finance) or requests for ruling on specific subjects / products and transmit / defend them to Customs;
  • Perform mock customs audits for our clients and advise them of discrepancies and on ways to correct identified issues
  • Identify opportunities for revenue generating consulting projects and pursue in partnership with Sales and / or independently.
  • Advise on and suggest various duties relief scenarios and assist with applications to CBSA
  • Ensure the updating of clients profiles when Customs regulations are being modified ;
  • Conduct seminars and training sessions for Operational staff, existing clients and potential clients;
  • Provide support and technical expertise to our operations teams, Sales Executives, Client Relations Consultants, and Tariff Analysts / .
  • About you :

  • Certified Customs Specialist (CCS)
  • Certified Trade Compliance Specialist (CTCS) an asset
  • Intermediate knowledge of MS Excel
  • Strong written communication skills
  • Ability to multitask, organize, lead, motivate, and teach
  • 5+ years of comparable Customs experience
  • Thorough understanding of International Business and trading practices
  • Ability to negotiate and build strong relationships
  • We offer :

  • To be part of an international company with offices across Canada, the United States and China, which has been providing logistics and customs brokerage services for 45 years.
  • To work with a highly collaborative team and strong professionals in the industry.
  • A hybrid work environment with one day per week at the office.
  • A work environment that allows you to bring your ideas to life and develop your potential!
  • Work-life balance.
  • Free access to a healthcare professional online 24 / 7;
  • Complete group insurance including dental and medical, and an extra health care account.
  • Access to an employee assistance program.
  • Reimbursement of your training costs.
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