Job : Technical Support Specialist
Posted on July 4, 2019
Technical Support Specialist
Reporting to the Director of Technical Support, the Technical Support Specialist serves as the primary contact for customer-
facing technical support. They are a key member of the customer satisfaction team providing over the top service to customers.
Provide technical support to partners and customers
Perform remote and on-site troubleshooting, commissioning and technical training of our systems including complex network interfaces and configurations.
Maintain detailed service records to assist engineering and product development in product quality improvement.
Clearly and concisely communicate customer issues and ensure timely implementation of problem resolution.
An open and inclusive team player with an understanding of group dynamics and a track record of closing business.
Strong persuasive and interpersonal skills and customer service
Strong oral and written communication, must be an effective and highly skilled communicator.
Excellent planning, time management, and organizational skills
Is willing to look at issues from other points of view.
Continually looks for effective ways to get buy-in from others when developing plans of action.
Is tactful, sensitive and aware of organization dynamics and competing interests.
College or university degree from an accredited institution diploma in Electrical / Electronic or Semiconductor certification, Software Engineering qualifications.
Minimum five years of experience in the implementation of low voltage DC systems such as those used for access control, CCTV and security systems.
Minimum five years of experience resolving technical issues on equipment, process, and software.
Experience in RFID technology
Familiarity of IP based systems
Working knowledge of software integrations
Proficient skills in MS Word, Excel, data entry, technical support ticket systems.