Technical Support Specialist
Gail Pearce Recruiting
Vancouver, BC, Canada
6d ago

Job : Technical Support Specialist

Posted on July 4, 2019

Technical Support Specialist

Reporting to the Director of Technical Support, the Technical Support Specialist serves as the primary contact for customer-

facing technical support. They are a key member of the customer satisfaction team providing over the top service to customers.

Key Responsibilities

  • Provide technical support to partners and customers
  • Perform remote and on-site troubleshooting, commissioning and technical training of our systems including complex network interfaces and configurations.
  • Maintain detailed service records to assist engineering and product development in product quality improvement.
  • Clearly and concisely communicate customer issues and ensure timely implementation of problem resolution.
  • Interpersonal Skills

  • An open and inclusive team player with an understanding of group dynamics and a track record of closing business.
  • Strong persuasive and interpersonal skills and customer service
  • Strong oral and written communication, must be an effective and highly skilled communicator.
  • Excellent planning, time management, and organizational skills
  • Is willing to look at issues from other points of view.
  • Continually looks for effective ways to get buy-in from others when developing plans of action.
  • Is tactful, sensitive and aware of organization dynamics and competing interests.
  • Requirements

  • College or university degree from an accredited institution diploma in Electrical / Electronic or Semiconductor certification, Software Engineering qualifications.
  • Minimum five years of experience in the implementation of low voltage DC systems such as those used for access control, CCTV and security systems.
  • Minimum five years of experience resolving technical issues on equipment, process, and software.
  • Experience in RFID technology
  • Familiarity of IP based systems
  • Working knowledge of software integrations
  • Proficient skills in MS Word, Excel, data entry, technical support ticket systems.
  • Apply Now

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