Employee Experience Coordinator Lead (Bilingual)
Ottawa, ON
3d ago

WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 48,000 team members across the globe. In Canada, our 8,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

The excellence we bring to our work and to our workplace has been recognized far and wide. We are among the LinkedIn Top 25 Companies two years in a row, one of the Top 100 Sustainable Companies in the World (and among the Top 10 in Canada), and we earned Platinum Elite Recognition through our participation in more than half of Canada's Top 100 Infrastructure Projects.

At WSP :

  • We value our people and our reputation
  • We are locally dedicated with international scale
  • We are future focused and challenge the status quo
  • We foster collaboration in everything we do
  • We have an empowering culture and hold ourselves accountable
  • A day in the life :

    As an Employee Experience Coordinator Team Lead, you will provide guidance on solutions and strategies to resolve issues on a variety of People and Culture process related topics.

    You will partner with the Strategic Talent Team, Centers of Excellence, and the operational leaders with an objective of creating a consistent employee experience throughout the employee life cycle.

    You will demonstrate an in-depth understanding of WSP’s People & Culture strategy and enablers, with a focus on integrating the talent strategy, including supporting our broader redeployment strategy, to drive a high-performance and thriving diverse culture.

    By effectively engaging in resolving employee relations matters, you’ll be ensuring WSP remains an attractive employer, and maintaining strong engagement levels with staff.

    Your primary responsibility is to lead a team who operates as the first point of contact for employees and managers. The team is responsible for providing guidance and support to our employees by determining their needs, identifying the urgency in which the matter requires resolution, while also working to provide them with the appropriate solution.

    You will create strong and effective partnerships with internal HR functions, such as the broader Employee Experience Team, the Strategic Talent Leader Team, and the Centers of Excellence to provide best in class service to our internal clients.

    You will also build relationships with your broader Corporate Services teams within WSP to continue to develop and foster collaboration.

    You will manage the collective reputation of the entire People & Culture team by being an ambassador of the People & Culture programs and by supporting the implementation of COE programs, as well as defining and delivering HR solutions.

    The Employee Experience Coordinator Team Lead regularly interacts with colleagues, managers, employees, and leaders as they respond to questions and issues related to HR policy and process.

    You may also lead members of our Employee Experience Administrator team who manage the tactical, day to day administrative functions to ensure a smooth and efficient employee experience.

    You will interact with legal, finance, IT and other interdependent functions to determine appropriate course of action and bring issues to closure.

    Core areas of Coordinator services include :

  • Employee & Manager Inquiries : The Employee Experience Coordinators are the first point of contact for managers and employees who are seeking guidance from the People & Culture team.
  • Process Improvement & Management : Support the development and growth of processes and procedures with a focus on being future focused and challenging the status quo.
  • Continuous Development : Support the process development and training the of the Administrative Team to take on additional responsibilities with a focus on quality.
  • Compliance : Liase with Finance as the Employee Experience point of contact for our internal and external process and compliance audits.
  • Mentoring & Coaching : Actively mentor and coach the Employee Experience Coordinator team to grow their client facing skill set.
  • Provide opportunities for the Coordinators to take on stretch assignments, in partnership with the Advisors. Mentor and coach the Employee Experience Administrative team to develop their compliances and skill sets.

  • Onboarding & Offboarding : Facilitating the onboarding sessions for new employees to ensure they feel engaged, valued, and educated on the organizational structure and values.
  • Reporting and Analytics follow up : Provide operational managers with key analytics which will help them understand trends within their business group and identify gaps and improvement tactics that may be required.
  • Delivery of the WSP development programs : Work with the global or Canadian regional teams on administering broad organizational programs, such as the Global Exchange program.
  • This will involve partnering with the operational team to identify participants and guiding them through the effective implementation and administration of the program.

  • Domestic transfers : Partner with the Global Mobility team and the operational leaders to facilitate appropriate discussions with the impacted employee around domestic relocation and transfers.
  • This has a direct impact on our talent strategy as we work to redeploy employees across the organization as required.

  • Exit interview follow up : Seek out feedback from our exiting employees and review for trends and key themes that can be addressed to improve the overall employee experience.
  • Identify when management coaching may be required, and provide that feedback to the Strategic Talent or Employee Experience Advisory team as appropriate based on the level of the manager.

    Key Competencies for this role include

  • Diploma or Degree in Human Resources preferred; CPHR considered an asset;
  • 5+ years’ experience in an HR role with proven experience in performance management and employee development;
  • 2+ years experience leading a team is preferred;
  • Excellent written & communication skills in English & French is required.
  • Coaching and advisory skills;
  • Well-developed teambuilding and influencing skills, unquestioned integrity, and the experience, confidence, and stature to effectively address sensitive People & Culture issues;
  • Ability to communicate effectively at all levels in the organization; excellent listening, interpersonal, written and oral communication skills;
  • Knowledge of employment laws and People and Culture trends;
  • Ability to effectively collaborate within the People & Culture team;
  • Demonstrated ability to consult, influence and partner with leaders in executing people strategies;
  • Capability, energy, experience, presence and accountability outlook to quickly establish and maintain the People & Culture team’s credibility coupled with the ability to influence management, resolve conflicts with experience supporting leaders nationally in a matrix organization;
  • Informal roll up your sleeves and get it done leadership style that is people-centric, effective and marked by a high level of energy;
  • Ability to prioritize and execute tasks in time-sensitive situations;
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