Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.
DUTIES & RESPONSIBILITIES :
Ensures Post Office staff demonstrate superior customer service behavior
Interviews and hires postal clerks
Conducts disciplinary procedures up to and including termination, with the approval of the Front Store Manager and Associate
Trains employees and provides on-going coaching and feedback regarding postal sales
Completes and conducts performance reviews for postal outlet staff
Recommends performance pay increases to the FSM and Associate
Demonstrates CORE Values and Blue Culture
Customer Service / Selling
Ensures sales maximized through developing effective sales techniques
Answers customer inquiries regarding products, return policies, etc.
Resolves customer complaints according to established guidelines
Keep up to date on postal regulations, price increases and new services
Promotes and encourages use of the SERVE model
Ensures customer authorization has been received before initiating service
Instructs clients about postal services
Maintains positive relationships with customers
Ensures the confidentiality of customer information
Completes all paperwork connected with post office sales
Works with Front Store Manager to maintain balanced postal inventory and work within budget
Responsible for regular maintenance and cleanliness of postal equipment and area
Have a working knowledge of mint and coin products
Have knowledge of all fees related to customs and Collect on Delivery (COD’s)
Assists in achieving financial objectives for retail postal outlet
Maintains control of postal product inventory, purchasing stock, and managing cash
Marketing and Merchandising
Creates and maintains proper displays to reflect seasonal and promotional programs of both Shoppers Drug Mart and Canada Post
Ensure signage in the department reflects current programs, policies, and procedures
Co-ordinates and implements Canada Post promotions
Complies with all store policies and procedures
Ensures loss prevention standards and procedures followed in the department and all reports printed and reviewed daily (ie : no sale report, void report, items not on file)
Complies with all health and safety requirements as follows : Provides H&S policy direction and planning; reviews information and delegates responsibility;
provides support to H&S policy; holds staff reporting to them accountable
Presents clean image to the customers in accordance with Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)
Perform other duties, including Front Store and Cash duties as required
Planning, Judgement and Decision Making
Works independently and manages priorities in a timely manner
Independent thinking and decision making when dealing with issues or problems that necessitate analytical skills to gather information, assess potential risks and devise appropriate solutions
Problem solving skills
Customer service skills
Effective verbal and written communication skills
Commitment to Customer Service
Ability to utilize postal equipment
Ability to work flexible shifts which may include nights and weekends
Ability to lift up to 50 pounds
Ability to climb ladder
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand.
Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores.
Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.