The F&B Multi Operations Manager is responsible for managing the operation of assigned QSR and / or Casual Dining units in support of the location Director of Operations.
This position is charged with achieving targeted sales, profitability, customer service, and market share goals, while protecting the long term success and integrity of our business.
The F&B Multi Operations Manager is also responsible for managing his / her operations team, and performing other responsibilities as directed by their manager.
This is an exempt position and typically reports to the Director of Operations.
Essential Functions :
Manages the day to day activities of associates and assigns responsibilities to ensure units are open and staffed appropriately, the store is clean, inventory levels are appropriate and equipment is working properly
Ensures an exceptional level of food, service, ambience and overall customer and associate satisfaction
Ensures that all products are prepared and presented in accordance with brand or company standards
Analyzes and manages financial results of the units to ensure maximum profits are balanced with customer and associate satisfaction
Uses judgment and discretion to resolves complex questions and problems and refers more complex issues to the Director of Operations
Monitors activities, duties and responsibilities of exempt-level associates on the management team to ensure they are performing exempt-level work on a daily basis
Maintains an in-depth understanding of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand / landlord / labor relations
Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
Monitors and maintains all quality control records, to include ensuring compliance with quality assurance and loss prevention policies and procedures
Manages the use and improvement of all systems, policies and procedures developed by HMSHost and its branded partners
Identifies and executes hiring, termination, advancement, promotion or any other associate status change needs of the units
Maintains effective communication and positive associate relations by ensuring all associate activities are performed in a timely and professional manner, to include hiring, training, performance reviews, progressive discipline, resolving associate relations issues, and managing incentive programs
Provides the highest quality of customer service to the customers at all times, to include monitoring guest interactions to ensure proper training of all staff
Supports and enhances working relationships with partners, landlords and the community
Acts fairly and honestly in all dealings within HMSHost, with our suppliers, and with our customers; treats all associates fairly, with dignity and respect
Monitors progress towards unit goals and assigns associates to meet those objectives
Consistently provides direct reports and / or indirect reports with support, coaching and encouragement necessary to achieve business goals
Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
Develops and implements plans that will motivate and recognize direct reports and / or indirect reports for their performance.
Minimum Qualifications, Knowledge, Skills, and Work Environment :
Requires a High School diploma or general education development (GED) diploma; college degree in hospitality, restaurant management preferred; brand certification a plus
Requires 5 or more years of experience in high volume and / or multi-unit Food and Beverage operations or other related management experience
Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals
Possesses a proven background in maintaining strong cost control and quality standards
Possesses knowledge and skills necessary to understand and use financial reports
Demonstrates the ability to drive profitable growth while improving customer and associate satisfaction
Demonstrates strong leadership, personnel management and interpersonal skills
Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agent
Demonstrates organization and multi-project time / issue management