Shop Manager
Inland kenworth
Nanaimo, US
6d ago


We have an opportunity for a Shop Manager to oversee Truck Service or Equipment Service. Depending on your background, we will align your skills with the opportunity for either Truck or Equipment.

As a Shop Manager, you will be responsible for planning, organizing, leading and controlling the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Further responsibilities include conducting service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process.

If you have a background in truck or equipment service excellence, are great at managing multiple responsibilities and can demonstrate excellent leadership skills, we want to hear from you!


Implement and maintain an effective dispatch system

Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required

Prioritize and control all comebacks to ensure proper and prompt attention

Maintain high customer satisfaction standards through maintaining timely and professional contact with service customers

Schedule service appointments and perform walk-arounds with customers

Inspect trucks / equipment and recommends any additional needed service

Engage in specific efforts to sell seasonal service specials

Write up customer's vehicle / equipment problems while coordinating with parts department to order needed parts

Check on progress of repair throughout the day while advising customers on the care of their trucks / equipment

Maintain strong working knowledge of warranty parameters

Import and edit repair summaries for department review.

Handle telephone inquiries regarding appointments and work in process

Work alongside the Service Advisors to supervise the service shop technicians

  • Requirements :

    Post-secondary degree or diploma in related field Heavy duty truck or equipment technical knowledge with at least four years related experience and / or trainingPrior experience in equipment or truck service environment with demonstrated knowledge of service dispatch and shop productivity workflowsPrevious supervisory experience preferredGreat interpersonal skills with the ability to communicate effectively, both verbally and in writingProficient in Microsoft Word and ExcelExcellent organizational and problem-solving skills with the ability to exercise a high level of judgement and discretionExcellent time management with the demonstrated ability to effectively manage leadership responsibilitiesStrong business ethics with a professional approach at all times and

  • Additional Comments :
  • Inland Group (Inland / Kenworth) is an Industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace.

    As a rapidly growing company with over 1500 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future!

    If you are looking for an opportunity to become a part of a dynamic team of professionals, we invite you to apply today.

    We offer competitive wages and generous compensation packages including medical, extended health and dental plan!

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