ABOUT THIS CAREER OPPORTUNITY
Black & McDonald’s Corporate Services Group team is growing! If you are an analytical and collaborative professional searching for the opportunity to build a solid foundation for your career, this position is for you.
The Bilingual CCC Representative typically reports directly to the Senior Bilingual CCC Supervisor. The position requires overnight shifts, thus candidates must have flexible availability.
The Bilingual CCC Representative will communicate in English and French to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services.
This position will respond in order to serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining and monitoring work database of the Computerized Maintenance Management System (CMMS).
Answer telephones, order-taking, file organization, and operation of office equipment
Handle internal and external customer inquiries both by telephone and by email
Fulfill requests by clarifying desired information, researching appropriate response, completing transactions, and / or forwarding requests
Identify and escalate issues according to contract and / or priority
Maintain CMMS database including equipment history and status, generation of work orders, monitoring and tracking of unscheduled or open work orders, and overall operation of CMMS system
Follow up customer calls where necessary
Pass on customer complaints to respective project managers
Document all call information according to standard operating procedures, including by not limited to the call software or call logs
Produce call reports as required
Organize and maintain various filing systems
Assist in working alone procedure or site personnel
Enhance organization reputation by accepting ownership for accomplishing new and different requests
Explore opportunities to add value to job accomplishments
Update job knowledge by participating in educational opportunities
Holds Self and Others Accountable
Problem Solving and Innovation
Ontario Secondary School Diploma
WORK EXPERIENCE REQUIREMENTS
At least 3 years of contact centre or customer service experience in the construction industry
SKILLS, ABILITIES, AND OTHER REQUIREMENTS
Must be fully bilingual in English and French
Proficient user of MS Office (Word, Outlook, and SharePoint)
Ability to pass criminal record check
Must be available to work overnight shifts if necessary
JD Edwards or an Oracle-based ERP system experience is an asset
Ability to type a minimum of 50 WPM accurately
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.