Operational Support Specialist
Calian Group
Barrie, Canada
1d ago

Do you like technology and all things IT related? Do you like working with your hands?Operational Support position is the role for you! You will be responsible for providing IT services which comprises of Operations, Requirements and Client Services subsections. Tasks :

  • Provide 2nd line IT support to CFB Borden users working on the Defence Wide Area Network (DWAN), the General Purpose Network (GPNet), Internet connected and standalone systems;
  • Receive, diagnose and resolve incidents as per provided procedures;
  • Maintain the condition and performance of all IT equipment. Unbox and configure computer equipment which may include repeatedly lifting and carrying computer equipment weighing up to 200kgs;
  • Maintain the performance of existing software. Install and configure new software;
  • Install, administer and maintain Windows 7 operating system and Office 2013;
  • Document all incidents and SRs and actions pertaining to incidents and SRs in the provided ITSM tool as per provided SOPs;
  • Provide client assistance in person, via telephone or via remote tools such as Proxy or Windows Remote Assistance;
  • Provide support and assistance to DND personnel as required;
  • Administer network accounts;
  • Document configuration item changes in a configuration management database (CMDB);
  • Provide verbal and written reports on problems and resolutions for IT services; and
  • Provide on-site response to IT incidents at various buildings across CFB Borden and DND vehicles will be made available for such activities.
  • Contract resources will be expected to obtain a DND 404 (military driver’s permit). Requirements :

  • Minimum of one (1) year experience providing user desktop IT support for Windows XP or Windows 7 in a large (over 5,000 users) enterprise, corporate or Government environment.
  • Minimum one (1) year of experience using an Information technology Service Management (ITSM) tool such as Axios Assyst, Magic or Remedy.
  • Minimum two (2) year College diploma* for Computer Systems Technician Networking, Programmer Analyst or similar program such as Computer Support Technician.
  • The Bidder must demonstrate that the 1 proposed resource has a valid G class Driver’s License (car, van or small truck) from any Canadian province or territory. Type of Assignment :
  • Contract, full-time

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