Job titleFamily Services SpecialistReports toSenior Manager, Family ServicesDepartmentFamily Services Job Purpose : The Family Services team at Habitat-GTA is a critical department that contributes towards the organization’s efforts to build homes for working, lower ie families so that they possess a foundation for better, healthier lives.
The team’s functions include : * Marketing and outreach to identify potential Habitat partner families* Applicant family review, approval and assignment of homes* Family support during the pre-ownership phase* Ownership support and mortgage management* Post occupancy homeowner supportReporting to the Senior Manager of Family Support, the Specialist will : Duties and Responsibilities : Participate in the Partner Family Support Program that includes : * Developing and offering training for families to prepare for homeownership* Monitoring successfulpletion of Sweat Equity hours and following up as necessary* Ensuring the homeowner education program is adequately resourced with volunteers that are equipped with appropriate supports and resources toplete their roles effectively* Drafting family profiles and engaging families in enhancing public awareness of Habitat’s mission* Reviewing, revising and developing all policies and procedures associated with family support for approval by the Director, Family Services* Coordinating long-term engagement efforts with partner families residing in their homes, most notably the Impact Study* Utilizing departmental systems to capture important data on Habitat-GTA families* Participating in annual business planning and subsequent review of key milestones* Participating in various departmental projects identified through strategic and business planning processes, as applicable* Draftingmunications to partner families and act as key point of contact for conflicts that arise;
Acting as one of the important contacts for families from the point of the signing of the Agreement of Purchase and Sale throughout their relationship with Habitat (i.
e., this role fulfills the very important function of customer / partner family support)* Coordinate andmunicate any Warranty and construction matters with the Construction team as they ariseQualifications : * University or college degree in a related field or equivalent experience* Understanding of contracts and obligations* Understanding of Tarion Warranty matters* Superior relationship management and customer service skills*petency in conflict resolution* Program development and evaluation experience*fort facilitating workshops for large groups* Proficiency in MS Office, Salesforce* Experience in non-profit organizations, event planning, and marketing considered an asset* Class G driver’s license* Note : Role will require travel, and public presentation.
Due tomunity engagement and interaction with volunteermittees, some off-hour work will be required throughout the year