Role Impact :
To patrol the Office Towers within the whole Toronto Eaton Centre Complex. To ensure the protection of tenant employees, property and information through enforcement of access control and property removal policies.
To ensure public safety and a problem free shopping environment.
The successful candidate must be able to work shifts including weekends, nights, and evenings.
What you will deliver :
Respond to emergency situations, medical, criminal, hazards, etc.
Follow reasonable direction from Security Dispatch with respect to attending calls for emergency or other related security details.
Provide CPR and First Aid as necessary
Enforce the Centre’s Rules & Regulations and the Trespass to Property Act.
Assist with Crowd Control.
Perform access control, Mall lock downs and open ups
Maintain a detailed memo book and prepare incident reports on all matters dealt with
Man the Console in Office lobbies after hours or when a Concierge is not available
Relieve other guards when necessary (meal breaks, etc.).
To be helpful, courteous, pleasant and helpful to tenants, patrons, and co-workers alike.
Assist customers and tenants with customer service & security related initiatives in a professional & approachable manner.
Assist other guards by providing backup support and any other assistance when required.
Assist Police and emergency personnel (Fire Department and Ambulance Service) when required.
Assist Management with general matters, etc.
Understanding and following security operational procedures from Fire Safety Plan and Emergency Response Plan.
Follow security operational procedures as per the Emergency Response Plan. Refer to Emergency Response Plan for specific event response procedures.
Understanding and follow procedures as they appear in the Standard Operating Procedures (SOP’s)
Conduct level and zone patrols to achieve high visibility and proactive security patrols
Perform patrols of the entire Toronto Eaton Centre complex.
Complete Guard tour patrol as assigned.
What your strengths are :
Customer service focused
A team player with strong interpersonal skills
Strong communicator, verbal and written
Able to use sound judgment, discretion and overall decision-making skills
Able to use tact and diplomacy in dealings across a range of settings and situations
Able to overcome adversity, and handle stressful situations with tact and diplomacy
Able to work in a challenging, fast-paced environment
What you need to succeed :
Current CPR and First Aid Certificates
Obtained and will maintain a valid Security Guard license and comply with PSISA and its regulations, as amended from time to time.
Successful completion of annual Use of Force training
Working knowledge of Occupational Health and Safety Act
Ability to overcome adversity
Ability to handle stressful situations with tact and diplomacy
Strong customer service and interpersonal skills
Maintained safe working practices and will demonstrated same to co-workers
Completed Company mandatory training