Department : Information Services
Job Type : Full-Time
Position Type : Non-Union
Location : Toronto, Ontario
Country : Canada
of Travel : of Positions : 1
of Positions : 1
Job Available to : Internal & External
Deadline to apply : 10 / 30 / 2021
Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe.
CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise.
Visit cpr.ca to see the rail advantages of CP.
PURPOSE OF THE POSITION
As a Technical Delivery Specialist within the Enterprise Application Integration (EAI) team of Information Services, you will play a key role in providing services that support the delivery of API’s for Business-to- Business and Application-to-Application solutions :
Design, Plan, Build and maintain API’s using IBM API Connect tool;
Maintain a strong knowledge and understanding of EAI services and how they pertain to the delivery API’s.
Work with development teams from project initiation through to production implementation in a consultative role, representing both EAI and API’s;
Provide status updates on assigned project deliverables;
Work with application support teams to ensure API environment availability through effective proactive monitoring and prevention to avoid unplanned outages;
Ensure API failures are handled effectively and resolved in a timely fashion. Analyze dumps, traces, and logs in order to determine root cause of specific problems;
Manage stakeholder expectations to ensure level of service is understood;
Identify and prioritize enhancements to existing API’s and ensure execution per plan;
Work with EAI team members to determine best value service improvement opportunities. Actively seek opportunities to increase customer satisfaction;
Deliver on chosen improvement opportunities following established service development best practices;
Ability to define, document, implement, and operate repeatable, well purposed processes;
Coordinate diverse groups who contribute to the API environment and build consensus for requirements across the various IS groups;
Identify assumptions, constraints, and anticipate and manage risks;
Liaise with architecture to ensure API functional and non-functional requirements are considered (i.e. security, compatibility and maintainability).
University Degree in Computer Science, Information Systems, Engineering, Science, Commerce / Business Administration or equivalent practical experience;
Proven strong communication skills - both written and oral - with technical and non-technical staff and with management;
Expertise in facilitation, negotiation, gaining consensus and managing conflict of diverse stakeholder groups;
Understand and manage change in working environment;
Appreciation and understanding of how to deal with different cultural values and sensitivities and how to work in a virtual work environment;
Comprehension of Enterprise Application Integration principles and practices;
Strong organizational and time management skills. Work effectively in ambiguous or stressful situations;
Stay current with industry directions and technology capabilities;
Develop relationships with business partners internally and externally to foster a consistent and outstanding business partner experience;
Interact effectively with various levels of the organization;
Ability to work both in an independent or a highly interactive team situation;
Knowledge of the AAA component using LDAP, Kerberos, JSON Tokens, LPTA Tokens, and different flavors of OAUTH
Deep knowledge about API Plans, Products, Catalogs, Security policies, and Developer Portal governance.
Deep understanding of data power gateway to understands runtime behavior, expert in log analysis & troubleshooting
Knowledge in API Connect implementation of REST APIs, SOAP APIs, also API standards such as YAML and Swagger
Must understand API Connect organizational governance model and all the roles that fit into solution
Must have ability to manage and support customized developments and implementations
Understanding of SSL / TLS security High-level understanding of OAuth security model
Experience in both IBM API connect on-prem and cloud environment.
WHAT CP HAS TO OFFER :
Flexible and competitive benefits package
Competitive company pension plan
Employee Share Purchase Plan
Performance Incentive Program
Annual Fitness Subsidy
ADDITIONAL INFORMATION :
As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Background Investigation :
The successful candidate will need to successfully complete the following clearances :
Criminal history check
Management Conductor Program :
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP.
You may be required to obtain a certification or to maintain your current certification / qualification as a conductor or locomotive engineer.
CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals.
All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").