Full Time Manager of Membership Sales & Service, and Health & Wellness
YMCA of Western Ontario
London, ON
5d ago

Responsibilities :

  • Responsible for the direct supervision and management of staff and volunteers in the membership sales & service area to ensure sales targets and YMCA service standards are met or exceeded.
  • Development, implementation, and evaluation of innovative member services aimed at enhancing each and every member’s YMCA experience;
  • Be a contributing member of the branch leadership team with the Strong Kid’s campaign and other initiatives where appropriate
  • Take initiative and implement and monitor annual sales processes, retention initiatives and other member involvement initiatives
  • Responsible for the effective development and improvement of operating efficiencies of the membership operation through careful budget development and financial control
  • Responsible for the development, scheduling and delivery of Health and Wellness, Group Fitness programs and member engagement activities
  • Recruitment, training, and mentoring of all staff and volunteer team members for the purpose of delivering excellence in customer service through Health and Wellness programs and services
  • Development and maintenance of the Health and Wellness budget
  • Maintenance of current status of all required qualifications and certifications for self and Health and Wellness team members using internal and / or central data tools
  • Works as an active member of the Branch Leadership Team with scheduled Team Leader shifts / responsibilities
  • Provide direct leadership in programs modeling / mentoring service excellence
  • Supports and assists in the delivery of branch initiatives including Member and Volunteer Recognition and the Strong Kids Campaign.
  • Ensures that program policies and procedures are implemented and monitored proactively
  • Qualifications & Experience :

  • 3 years experience in a supervisory role
  • Post-Secondary Degree / Diploma in Physical Education, Recreation and / or Business and Marketing an asset
  • Excellent written and oral communication skills
  • Current CPR and First Aid certifications
  • Previous experience in customer service; flexible and well organized
  • Computer knowledge in the use of Microsoft Office and email / internet applications
  • Class knowledge and Database management is an asset
  • Must provide a current criminal record check as per the Association’s policy
  • YMCA Fitness Leadership Certification with specialization in Aquafit and Group Fitness with the ability to teach step / cyclefit / core and other group classes
  • 2 years post secondary education in Physical and Health Education or a related field, or 2 years related experience
  • Excellent customer service skills
  • Personal training certification is an asset
  • Competencies : Communications


  • Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the Association.
  • Coaching and Development

  • Commits to assisting staff, volunteers and self in continuous learning and development.
  • Leadership

  • Motivates and inspires self and others to take action.
  • Planning and Organizing

  • Establishes a clearly defined and effective course of action for self and others to accomplish short and long term goals.
  • Teamwork

  • Participates actively and facilitates teams for organizational effectiveness.
  • Initiative

  • Does the right thing at the right time without being asked.
  • To Apply :

    1. Submit resume and cover letter to Terra Armstrong at terra.armstrong swo.ymca.ca indicate Manager of Membership Sales & Service, and Health & Wellness in the email subject line

    2. Deadline for application is June 14, 2019

    We thank all applicants for their interest; however only those selected for an interview will be contacted.

    The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all stakeholders including our members / participants, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services.

    As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

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