Responsible for the direct supervision and management of staff and volunteers in the membership sales & service area to ensure sales targets and YMCA service standards are met or exceeded.
Development, implementation, and evaluation of innovative member services aimed at enhancing each and every member’s YMCA experience;
Be a contributing member of the branch leadership team with the Strong Kid’s campaign and other initiatives where appropriate
Take initiative and implement and monitor annual sales processes, retention initiatives and other member involvement initiatives
Responsible for the effective development and improvement of operating efficiencies of the membership operation through careful budget development and financial control
Responsible for the development, scheduling and delivery of Health and Wellness, Group Fitness programs and member engagement activities
Recruitment, training, and mentoring of all staff and volunteer team members for the purpose of delivering excellence in customer service through Health and Wellness programs and services
Development and maintenance of the Health and Wellness budget
Maintenance of current status of all required qualifications and certifications for self and Health and Wellness team members using internal and / or central data tools
Works as an active member of the Branch Leadership Team with scheduled Team Leader shifts / responsibilities
Provide direct leadership in programs modeling / mentoring service excellence
Supports and assists in the delivery of branch initiatives including Member and Volunteer Recognition and the Strong Kids Campaign.
Ensures that program policies and procedures are implemented and monitored proactively
Qualifications & Experience :
3 years experience in a supervisory role
Post-Secondary Degree / Diploma in Physical Education, Recreation and / or Business and Marketing an asset
Excellent written and oral communication skills
Current CPR and First Aid certifications
Previous experience in customer service; flexible and well organized
Computer knowledge in the use of Microsoft Office and email / internet applications
Class knowledge and Database management is an asset
Must provide a current criminal record check as per the Association’s policy
YMCA Fitness Leadership Certification with specialization in Aquafit and Group Fitness with the ability to teach step / cyclefit / core and other group classes
2 years post secondary education in Physical and Health Education or a related field, or 2 years related experience
Excellent customer service skills
Personal training certification is an asset
Competencies : Communications
Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the Association.
Coaching and Development
Commits to assisting staff, volunteers and self in continuous learning and development.
Motivates and inspires self and others to take action.
Planning and Organizing
Establishes a clearly defined and effective course of action for self and others to accomplish short and long term goals.
Participates actively and facilitates teams for organizational effectiveness.
Does the right thing at the right time without being asked.
To Apply :
1. Submit resume and cover letter to Terra Armstrong at terra.armstrong swo.ymca.ca indicate Manager of Membership Sales & Service, and Health & Wellness in the email subject line
2. Deadline for application is June 14, 2019
We thank all applicants for their interest; however only those selected for an interview will be contacted.
The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all stakeholders including our members / participants, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services.
As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.